Service Supervisor – HVAC & Refrigeration

Hey Amara; Perth; On-site; AUD 130,000 - 135,000; Full time

Benefits offered by this job

Company laptop

Performance-based bonus

Company dual cab ute

Job summary

Hey Amara in Perth, WA, seeks an experienced Service Supervisor to own a growing service team in a predominantly office-based role. You will manage operations, scheduling and team leadership while stepping in hands-on when needed.

The role focuses on residential HVAC and refrigeration, improving processes, mentoring technicians and driving service margins. A hands-on leader who can balance management with field support is ideal.

Qualifications

• HVAC/refrigeration industry background required.
• Proven leadership of field technicians or service teams.
• Strong scheduling and operational oversight.

Responsibilities

• Oversee daily scheduling and allocation of technicians to jobs.
• Lead, mentor and hold the service team accountable.
• Monitor technician performance, productivity and profitability.
• Manage customer escalations, complaints and service callbacks.
• Build relationships with residential and commercial clients.

Skills

HVAC experience

Leadership

Scheduling

Customer service

Job description

We're looking for an experienced Service Supervisor to take ownership of a growing service team and help drive the next stage of the business.

This is a leadership opportunity for someone who knows the HVAC and refrigeration industry, enjoys leading technicians and takes pride in running an efficient, profitable service operation.

Based in Alexander Heights, this is predominantly an office-based role, with approximately 85% of your time spent managing operations, scheduling and leading the team. The remaining 15% will involve getting hands-on when required, so we're looking for someone who isn't afraid to roll up their sleeves when needed.

The Opportunity

You'll oversee day-to-day service operations within a predominantly residential HVAC and refrigeration business, which also services light commercial clients.

You'll have a strong focus on residential maintenance and repairs, working closely with management and the wider team to improve processes, support technicians and help grow the service department.

What You'll Be Doing

• Overseeing daily scheduling and ensuring technicians are allocated to the right jobs.
• Leading, mentoring and holding a team of service technicians accountable.
• Monitoring technician performance, productivity and profitability.
• Managing customer escalations, complaints and service callbacks.
• Building strong relationships with residential clients, property managers and commercial customers.
• Reviewing quotes, invoicing and identifying opportunities to improve margins.
• Ensuring compliance with ARCtick requirements.
• Running regular toolbox meetings and maintaining strong team communication.
• Supporting the growth of refrigeration, commercial service contracts and facilities management.
• Providing hands-on support when required.

What We're Looking For

• Previous experience in a Service Supervisor, Service Manager or similar leadership position.
• Strong background in HVAC, refrigeration or mechanical services.
• Experience managing field-based technicians and coordinating service schedules.
• Commercial awareness with an understanding of job costing, GP and profitability.
• Confident handling customer escalations and difficult conversations.
• Strong communication and leadership skills.
• Ability to work autonomously and take ownership of day-to-day operations.
• Predominantly office-based leadership experience, with a willingness to get hands-on when needed.

What's On Offer?

• $130,000–$135,000 base salary + Super.
• Company dual cab ute.
• Company laptop.
• Performance-based bonus structure.
• Stable business with a growing workload.
• Genuine opportunity to influence and develop the service department.
• Supportive management team with room to grow alongside the business.

Interested?

If you're an experienced HVAC or refrigeration professional ready to step into a leadership role where you can make a genuine impact, we'd love to hear from you.