Lead Residential A/C Service Manager – Growth & Perks

Smarter Air; Brisbane; On-site; AUD 108,000 - 132,000; Full time

Benefits offered by this job

Discounted air conditioning for your (

Job summary

Smarter Air in Loganholme, Brisbane, is seeking a Residential Air Conditioning Service Manager to oversee calls, bookings and field technicians. You will coordinate breakdowns, repairs, maintenance and upgrades while maintaining a friendly, professional service.

The role requires deep knowledge of residential air conditioning, proven SimPRO software experience, and strong pricing/quoting skills with a customer‑focused approach.

Qualifications

• Knowledge of residential air conditioning industry.
• Strong communication and customer service skills.
• Experience using service management software (SimPRO) required.

Responsibilities

• Answer calls and look after customers in a friendly, professional manner.
• Book in breakdowns, repairs and maintenance; coordinate days for service technicians.
• Sell upgrades and provide quotes for emergency unit replacements.
• Lead and support field service technicians.

Skills

Customer service

Phone sales

Communication

SimPRO

Tools

SimPRO

Job description

Smarter Air in Loganholme, Brisbane, is seeking a Residential Air Conditioning Service Manager to oversee calls, bookings and field technicians. You will coordinate breakdowns, repairs, maintenance and upgrades while maintaining a friendly, professional service.

The role requires deep knowledge of residential air conditioning, proven SimPRO software experience, and strong pricing/quoting skills with a customer‑focused approach.