Resident Support Officer - Security, Safety & Welfare

Constant; South Canberra; On-site; AUD 51,000 - 104,000; Part time

Benefits offered by this job

LEAD Academy training

RSO-specific site induction

Employee Assistance Program

Stable overnight shifts

Job summary

Constant is recruiting Resident Support Officers to work overnight at our Canberra student accommodation site. You will be a calm, approachable presence, focusing on wellbeing and community support after hours.

Ideal candidates bring an ACT Security Licence, First Aid/CPR, RSA, and Working With Children Check, plus strong communication skills for resident inquiries and incident reporting.

Qualifications

• Full Australian working rights
• Current ACT Security Licence
• Current First Aid and CPR certification
• Current RSA certification
• Current Working With Children Check
• Availability for overnight shifts
• Strong communication and interpersonal skills
• Confidence with reporting and basic IT systems
• Calm, professional and approachable manner

Responsibilities

• Providing after-hours support to residents
• Responding to wellbeing concerns with empathy and professionalism
• Conducting regular security patrols and walkthroughs
• Monitoring access control and shared residential spaces
• Assisting with resident enquiries and access issues
• Responding to incidents, emergencies, and first-response situations
• Identifying hazards and escalating safety concerns
• Completing incident reports, daily activity reports, and system updates
• Supporting a respectful, inclusive residential culture
• Liaising with property management and emergency services when required
• Completing shift handovers and maintaining operational accountability

Skills

Communication skills

Interpersonal skills

Situational awareness

Reporting skills

Education

ACT Security Licence

First Aid and CPR certification

RSA certification

Working With Children Check

Job description

Student Accommodation | Overnight Shifts | Purpose-Driven Support Role

We are currently recruiting Resident Support Officers (RSOs) to work overnight at our new student accommodation site in Canberra.

This is a modern, people-first safety role that focuses on wellbeing, respect, and community support – not enforcement. You'll play a key role in creating a safe, welcoming residential environment where students feel supported after hours.

If you're looking for a meaningful overnight role where empathy, communication, and presence matter just as much as security capability, this could be the perfect opportunity.

About the Role

As a Resident Support Officer, you'll be a calm, approachable, and trusted presence across student residences overnight. You'll support resident wellbeing, respond to concerns professionally, and contribute to a positive and respectful residential culture.

This role is ideal for:

Security Officers seeking a more people-focused environment
Professionals from healthcare, community services, hospitality, student accommodation, education, or customer service backgrounds - (Must have their SECURITY LICENSE).

Location: Canberra, ACT
Employment Type: Permanent Part-Time
Shift Timings: Overnight, 8:00 pm – 8:00 am, across 7 nights per week

Female applicants are strongly encouraged to apply as part of our commitment to safe, diverse, and inclusive support environments.

What You'll Be Doing

• Providing after-hours support to residents

• Responding to wellbeing concerns with empathy and professionalism

• Conducting regular security patrols and walkthroughs

• Monitoring access control and shared residential spaces

• Assisting with resident enquiries and access issues

• Responding to incidents, emergencies, and first-response situations

• Identifying hazards and escalating safety concerns

• Completing incident reports, daily activity reports, and system updates

• Supporting a respectful, inclusive residential culture

• Liaising with property management and emergency services when required

• Completing shift handovers and maintaining operational accountability

Who We're Looking For

1. Experienced Security Officers

Looking to transition into a more community-focused, student-facing role.

2. People-Focused Professionals

From healthcare, community services, education, youth work, student support, hospitality, or customer service backgrounds who demonstrate maturity, empathy, sound judgement, and strong communication skills (Must have their SECURITY LICENSE).

Essential Requirements

• Full Australian working rights

• Current and valid ACT Security Licence

• Current First Aid and CPR certification

• Current RSA certification

• Valid Working With Children Check

• Availability for overnight shifts

• Strong communication and interpersonal skills

• Confidence with reporting and basic IT systems

• Calm, professional, and approachable manner

Pay Rates

• Weeknights: $36.75 per hour
• Saturday: $45.35 per hour
• Sunday: $60.46 per hour
• Public Holiday: $75.58 per hour

Why Join Constant?

• Make a genuine difference in residents' lives
• Supportive, inclusive, people-first environment
• Structured training through Constant's LEAD Academy
• RSO-specific training and site induction
• Employee Assistance Program
• Stable and consistent overnight work

CONSTANT is an Equal Opportunity Employer

We value empathy, inclusion, and cultural diversity. Applications are encouraged from all backgrounds. As part of our commitment under the National Higher Education Code to Prevent and Respond to Gender-Based Violence, applicants will be required to complete relevant disclosures to support the safety of those we protect.

Master Licences: NSW 000103752 | VIC 945-729-90S | QLD 4201411 | ACT 1702525 | SA 286519 | WA SA57652 | TAS 21785