Resident Support Officer - Security, Safety & Welfare

Constant Security; Canberra; On-site; AUD 51,000 - 104,000; Part time

Benefits offered by this job

LEAD Academy training

RSO site induction

Employee Assistance Program

Job summary

Constant Security is hiring a Resident Support Officer for overnight shifts at our Canberra student accommodation. This role emphasizes wellbeing, respect, and community support over enforcement, providing a calm, trusted presence after hours.

You’ll respond to concerns, conduct patrols, monitor access, and liaise with management and emergency services. Essential requirements include ACT Security Licence, First Aid/CPR, RSA, Working With Children Check, and availability for overnight shifts.

Qualifications

• Full Australian working rights.
• Current ACT Security Licence.
• First Aid and CPR certification.
• RSA certification.
• Working With Children Check.
• Availability for overnight shifts.
• Strong communication and interpersonal skills.
• Calm, professional and approachable manner.

Responsibilities

• Provide after-hours support to residents.
• Respond to wellbeing concerns with empathy and professionalism.
• Conduct regular security patrols and walkthroughs.
• Monitor access control and shared residential spaces.
• Assist with resident enquiries and access issues.
• Respond to incidents, emergencies and first-response situations.
• Identify hazards and escalate safety concerns.
• Complete incident and daily activity reports and system updates.
• Support a respectful, inclusive residential culture.
• Liaise with property management and emergency services when required.
• Complete shift handovers and maintain operational accountability.

Skills

Communication skills

Interpersonal skills

Empathy

Maturity and sound judgement

Overnight availability

Education

ACT Security Licence

First Aid and CPR

RSA certification

Working With Children Check

Job description

Resident Support Officer - Security, Safety & Welfare

We are currently recruiting Resident Support Officers (RSOs) to work overnight at our new student accommodation site in Canberra.

This is a modern, people-first safety role that focuses on wellbeing, respect, and community support – not enforcement. You'll play a key role in creating a safe, welcoming residential environment where students feel supported after hours.

If you're looking for a meaningful overnight role where empathy, communication, and presence matter just as much as security capability, this could be the perfect opportunity.

Student Accommodation | Overnight Shifts | Purpose-Driven Support Role

About the Role

As a Resident Support Officer, you'll be a calm, approachable, and trusted presence across student residences overnight. You'll support resident wellbeing, respond to concerns professionally, and contribute to a positive and respectful residential culture.

This role is ideal for:

• Security Officers seeking a more people-focused environment
• Professionals from healthcare, community services, hospitality, student accommodation, education, or customer service backgrounds - (Must have their SECURITY LICENSE).

Location: Canberra, ACT
Employment Type: Permanent Part-Time
Shift Timings: Overnight, 8:00 pm – 8:00 am, across 7 nights per week

Female applicants are strongly encouraged to apply as part of our commitment to safe, diverse, and inclusive support environments.

What You'll Be Doing

• Providing after-hours support to residents
• Responding to wellbeing concerns with empathy and professionalism
• Conducting regular security patrols and walkthroughs
• Monitoring access control and shared residential spaces
• Assisting with resident enquiries and access issues
• Responding to incidents, emergencies, and first-response situations
• Identifying hazards and escalating safety concerns
• Completing incident reports, daily activity reports, and system updates
• Supporting a respectful, inclusive residential culture
• Liaising with property management and emergency services when required
• Completing shift handovers and maintaining operational accountability

Who We're Looking For

1. Experienced Security Officers

Looking to transition into a more community-focused, student-facing role.

2. People-Focused Professionals

From healthcare, community services, education, youth work, student support, hospitality, or customer service backgrounds who demonstrate maturity, empathy, sound judgement, and strong communication skills (Must have their SECURITY LICENSE).

Essential Requirements

• Full Australian working rights
• Current and valid ACT Security Licence
• Current First Aid and CPR certification
• Current RSA certification
• Valid Working With Children Check
• Availability for overnight shifts
• Strong communication and interpersonal skills
• Confidence with reporting and basic IT systems
• Calm, professional, and approachable manner

Pay Rates

• Weeknights: $36.75 per hour
• Saturday: $45.35 per hour
• Sunday: $60.46 per hour
• Public Holiday: $75.58 per hour

Why Join Constant?

• Make a genuine difference in residents' lives
• Supportive, inclusive, people-first environment
• Structured training through Constant's LEAD Academy
• RSO-specific training and site induction
• Employee Assistance Program
• Stable and consistent overnight work

CONSTANT is an Equal Opportunity Employer

We value empathy, inclusion, and cultural diversity. Applications are encouraged from all backgrounds. As part of our commitment under the National Higher Education Code to Prevent and Respond to Gender-Based Violence, applicants will be required to complete relevant disclosures to support the safety of those we protect.

Master Licences: NSW 000103752 | VIC 945-729-90S | QLD 4201411 | ACT 1702525 | SA 286519 | WA SA57652 | TAS 21785