Resident Support Officer - Security, Safety & Welfare

Constant; Melbourne; Sur place; AUD 34 000 - 48 000; Temps partiel

Résumé du poste

Constant is recruiting Resident Support Officers to work overnight at our new student accommodation site in Melbourne. This role emphasizes wellbeing, respect, and community, offering a calm, trusted presence after hours to support residents.

You will conduct regular security patrols, respond to wellbeing concerns, manage access, and liaise with property management and emergency services. The position is permanent part-time in Melbourne, VIC, with overnights 8 pm–8 am, seven nights per week, and

Qualifications

• Current Victorian Security Licence is required

Responsabilités

• Providing after-hours support to residents

Connaissances

Empathy

Strong communication

Situational awareness

Teamwork

Formation

Victorian Security Licence

First Aid and CPR

RSA certification

Working with Children Check

Full Australian working rights

Description du poste

Student Accommodation | Overnight Shifts | Purpose-Driven Support Role

We are currently recruiting Resident Support Officers (RSOs) to work overnight at our new student accommodation site in Melbourne.

This is a modern, people-first safety role that focuses on wellbeing, respect, and community support - not enforcement. You'll play a key role in creating safe, welcoming residential environments where students feel supported after hours.

If you're looking for a meaningful overnight role where empathy, communication, and presence matter just as much as security capability, this could be the perfect opportunity.

About the Role

As a Resident Support Officer, you'll be a calm, approachable, and trusted presence across student residences overnight. You'll support resident wellbeing, respond to concerns professionally, and contribute to a positive and respectful residential culture.

This role is ideal for:

• Security Officers seeking a more people-focused environment
• Professionals from healthcare, community services, hospitality, student accommodation, education, or customer service backgrounds (Must have their SECURITY LICENSE).

Location: Melbourne, VIC
Employment Type: Permanent Part-Time
Shift Timings: Overnight, 8:00 pm - 8:00 am, across 7 nights per week

Female applicants are strongly encouraged to apply as part of our commitment to safe, diverse, and inclusive support environments.

What You'll Be Doing

• Providing after-hours support to residents
• Responding to wellbeing concerns with empathy and professionalism
• Conducting regular security patrols and walkthroughs
• Monitoring access control and shared residential spaces
• Assisting with resident enquiries and access issues
• Responding to incidents, emergencies, and first-response situations
• Identifying hazards and escalating safety concerns
• Completing incident reports, daily activity reports, and system updates
• Supporting a respectful, inclusive residential culture
• Liaising with property management and emergency services when required
• Completing shift handovers and maintaining operational accountability

Who We're Looking For

1. Experienced Security Officers

Looking to transition into a more community-focused, student-facing role.

2. People-Focused Professionals

From healthcare, community services, education, youth work, student support, hospitality, or customer service backgrounds who demonstrate maturity, empathy, sound judgement, and strong communication skills (Must have their SECURITY LICENSE).

Essential Requirements

• Full Australian working rights
• Current and valid Victorian Security Licence
• Current First Aid and CPR certification
• Current RSA certification
• Valid Working with Children Check
• Availability for overnight shifts
• Strong communication and interpersonal skills
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