Community Support Officer

UniLodge Living Group; Canberra; On-site; AUD 55,000 - 64,000; Full time

Job summary

UniLodge Living Group is seeking a dedicated Night Operations Officer in Canberra to oversee overnight safety and building management. You will protect residents, manage incidents, and support a secure living environment within the after-hours team.

The role requires strong communication, adherence to safety protocols, and availability across a Monday–Sunday evening/overnight roster. Police and working with vulnerable people checks are mandatory.

Qualifications

• Police check completed within last 3 months.
• Working with Vulnerable People Check required.
• Valid work rights in Australia must be held.
• First Aid & CPR Certificate required.
• Ability to commit to a 38 hour roster.

Responsibilities

• Monitor building security and safety; perform perimeter checks and resolve issues during duty.
• Complete administration tasks including records, payments, audits and reporting.
• Manage incidents during night shift, including grievances and conflicts.
• Act as a friendly point of contact for residents and provide information and welfare support.
• Respond to resident calls about noise, disturbances or lockouts; assist as needed.
• Attend mandatory training and staff meetings.

Education

National Police Check (within last 3 months)

Working with Vulnerable People Check

Valid work rights in Australia

First Aid & CPR Certificate

Ability to commit to a 38 hour roster

Job description

The UniLodge Group manages a diverse portfolio of close to 130 properties and hotels, with a footprint in every city in mainland Australia and New Zealand. Across our brands, we employ a diverse team of over 1200 employees who help us to achieve our vision, "To build inclusive communities for inspired living".

The Role

We are on the lookout for an individual to join our afterhours operations team on a full time basis in Canberra. Resident safety is a top priority for our frontline operations teams. In this role, you will be responsible for ensuring the safety of residents and overall management and responsibility of the building during the overnight hours.

In your role, you will gain exposure to a range of tasks and responsibilities including:

• Monitoring building security and safety; performing perimeter checks and resolving issues or emergencies that arise while on duty.
• Carrying out administration tasks including maintaining records, processing payments, audit, reporting, etc.
• Effective incident management during night shift, including grievances and conflict resolution.
• Act as a support to the residents to form a friendly and open point of contact for assistance, information, and welfare.
• Respond to residents calls about noise or disturbances within the building, and lock outs.
• Attend appropriate training and mandatory staff meetings when required.

Our Night Managers (internally known as Community Support Officers) play a key role in fostering a safe, secure, and healthy living environment for all students. If you are someone that thrives in an after-hours role and can confidently work on your own this may be the perfect opportunity for you.

We are seeking someone with availability to work across a Monday to Sunday evening/overnight roster (38 hours per week). This role will require you to work if your regular shift falls on a Public Holiday.

Our Mandatory Requirements Include

• National Police Check (completed within last 3 months)
• Working with Vulnerable People's Check
• Valid work rights in Australia
• First Aid & CPR Certificate
• Ability to commit to a 38 hour roster

Our Culture & Benefits

Across our workforce we have built an enviable culture of trust, engagement, collaboration , and fun . Our residents come from diverse backgrounds, and we want our teams to reflect this.

Our people are the heart of our business, and their contributions are valued and celebrated. We invest in the wellbeing and professional development of our team, offering access to ongoing training and career growth opportunities, performance recognition programs, and tools and resources to support mental health and wellbeing. And because everyone leads unique lives, we offer various leave options including study leave, paid parental leave entitlements, etc.

UniLodge Living Group is committed to providing a safe, respectful, and inclusive workplace. As part of our recruitment process, candidates are required to declare any history of involvement in gender-based violence, in line with our commitment to integrity, accountability, and the National Higher Education Code.

UniLodge Australia is part of the UniLodge Living Group. We are proud to be an equal opportunity employer and welcome applications from diverse backgrounds.

We are a 2026 Circle Back Initiative Employer - we commit to respond to every applicant.