Resident Support Officer - Security, Safety & Welfare

Constant Security; Sydney; On-site; AUD 51,000 - 105,000; Part time

Benefits offered by this job

LEAD Academy

Employee Assistance Program

Overnight shift stability

Job summary

Constant Security is seeking a Resident Support Officer to work overnight in Sydney’s student accommodation. You will be a calm, approachable presence, supporting resident wellbeing, responding to concerns, and maintaining a safe, inclusive environment after hours.

This role suits security professionals seeking a more people-focused, community-facing position, with shift patterns across nights and a strong emphasis on empathy and communication.

Qualifications

• Current NSW Security Licence is required.
• First Aid and CPR certification is required.
• RSA certification is required.
• Working With Children Check is required.
• Availability for overnight shifts is required.
• Strong communication and interpersonal skills are essential.

Responsibilities

• Provide after-hours support to residents and address wellbeing concerns.
• Respond empathetically and professionally to resident issues.
• Conduct regular security patrols and monitor access points.
• Handle resident enquiries and access issues; escalate incidents as needed.
• Document incidents and daily activity in reports; liaise with management and emergency services.

Skills

Security License NSW

First Aid/ CPR

RSA Certification

WWCC

Overnight shifts

Communication skills

Job description

Resident Support Officer - Security, Safety & Welfare

We are currently recruiting Resident Support Officers (RSOs) to work overnight across our new student accommodation sites in Sydney.

This is a modern, people-first safety role that focuses on wellbeing, respect, and community support – not enforcement. You'll play a key role in creating safe, welcoming residential environments where students feel supported after hours.

If you're looking for a meaningful overnight role where empathy, communication, and presence matter just as much as security capability, this could be the perfect opportunity.

Student Accommodation | Overnight Shifts | Purpose-Driven Support Role

About the Role

As a Resident Support Officer, you'll be a calm, approachable, and trusted presence across student residences overnight. You'll support resident wellbeing, respond to concerns professionally, and contribute to a positive and respectful residential culture.

This role is ideal for:

• Security Officers seeking a more people-focused environment
• Professionals from healthcare, community services, hospitality, student accommodation, education, or customer service backgrounds

Location: Sydney, NSW
Employment Type: Permanent Part-Time
Shift Timings: Overnight, 8:00 pm – 8:00 am, across 7 nights per week

Female applicants are strongly encouraged to apply as part of our commitment to safe, diverse, and inclusive support environments.

What You’ll Be Doing

• Providing after-hours support to residents
• Responding to wellbeing concerns with empathy and professionalism
• Conducting regular security patrols and walkthroughs
• Monitoring access control and shared residential spaces
• Assisting with resident enquiries and access issues
• Responding to incidents, emergencies, and first-response situations
• Identifying hazards and escalating safety concerns
• Completing incident reports, daily activity reports, and system updates
• Supporting a respectful, inclusive residential culture
• Liaising with property management and emergency services when required
• Completing shift handovers and maintaining operational accountability

Who We're Looking For

1. Experienced Security Officers
Looking to transition into a more community-focused, student-facing role.

2. People-Focused Professionals
From healthcare, community services, education, youth work, student support, hospitality, or customer service backgrounds who demonstrate maturity, empathy, sound judgement, and strong communication skills (Must have their SECURITY LICENSE).

Essential Requirements

• Full Australian working rights
• Current and valid NSW Security Licence
• Current First Aid and CPR certification
• Current RSA certification
• Valid Working With Children Check
• Availability for overnight shifts
• Strong communication and interpersonal skills
• Confidence with reporting and basic IT systems
• Calm, professional, and approachable manner

Pay Rates

• Weeknights: $36.75 per hour
• Saturday: $45.35 per hour
• Sunday: $60.46 per hour
• Public Holiday: $75.58 per hour

Why Join Constant?

• Make a genuine difference in residents' lives
• Supportive, inclusive, people-first environment
• Structured training through Constant's LEAD Academy
• RSO-specific training and site induction
• Employee Assistance Program
• Stable and consistent overnight work

CONSTANT is an Equal Opportunity Employer

We value empathy, inclusion, and cultural diversity. Applications are encouraged from all backgrounds.

Master Licences: NSW 000103752 | VIC 945-729-90S | QLD 4201411 | ACT 1702525 | SA 286519 | WA SA57652 | TAS 21785