Resident Support Officer - Security, Safety & Welfare

Constant; Adelaide; Sur place; AUD 51 000 - 104 000; Temps partiel

Avantages offerts par ce poste

LEAD Academy training

Employee Assistance Program

RSO site induction

Stable overnight shifts

Equal Opportunity Employer

Résumé du poste

Constant is recruiting Resident Support Officers to work overnight at our Adelaide student accommodation sites. You will be a calm, approachable presence, supporting resident wellbeing and responding to concerns with empathy, while conducting security patrols and managing access.

This role values maturity, strong communication, and a people-first approach. The position offers permanent part-time hours with overnight shifts and a focus on inclusive, community-friendly environments.

Qualifications

• Full Australian working rights.
• Current and valid South Australian Security Licence.
• Current First Aid and CPR certification.
• Current RSA certification.
• Valid Working with Children Check.
• Availability for overnight shifts.
• Strong communication and interpersonal skills.
• Calm, professional, and approachable manner.

Responsabilités

• Providing after-hours support to residents.
• Responding to wellbeing concerns with empathy and professionalism.
• Conducting regular security patrols and walkthroughs.
• Monitoring access control and shared residential spaces.
• Assisting with resident enquiries and access issues.
• Responding to incidents, emergencies, and first-response situations.
• Identifying hazards and escalating safety concerns.
• Completing incident reports, daily activity reports, and system updates.
• Supporting a respectful, inclusive residential culture.
• Liaising with property management and emergency services when required.
• Completing shift handovers and maintaining operational accountability.

Connaissances

Empathy

Communication

Presence

Formation

Current South Australian Security Licence

First Aid and CPR certification

RSA certification

Working with Children Check

Description du poste

Student Accommodation | Overnight Shifts | Purpose-Driven Support Role

We are currently recruiting Resident Support Officers (RSOs) to work overnight across our new student accommodation sites in Adelaide.

This is a modern, people-first safety role that focuses on wellbeing, respect, and community support – not enforcement. You'll play a key role in creating safe, welcoming residential environments where students feel supported after hours.

If you're looking for a meaningful overnight role where empathy, communication, and presence matter just as much as security capability, this could be the perfect opportunity.

About the Role

As a Resident Support Officer, you'll be a calm, approachable, and trusted presence across student residences overnight. You'll support resident wellbeing, respond to concerns professionally, and contribute to a positive and respectful residential culture.

This role is ideal for:

Security Officers seeking a more people-focused environment

Professionals from healthcare, community services, hospitality, student accommodation, education, or customer service backgrounds (Must have their SECURITY LICENSE).

Location: Adelaide, SA
Employment Type: Permanent Part-Time
Shift Timings: Overnight, 8:00 pm – 8:00 am, across 7 nights per week

Female applicants are strongly encouraged to apply as part of our commitment to safe, diverse, and inclusive support environments.

What You'll Be Doing

• Providing after-hours support to residents

• Responding to wellbeing concerns with empathy and professionalism

• Conducting regular security patrols and walkthroughs

• Monitoring access control and shared residential spaces

• Assisting with resident enquiries and access issues

• Responding to incidents, emergencies, and first-response situations

• Identifying hazards and escalating safety concerns

• Completing incident reports, daily activity reports, and system updates

• Supporting a respectful, inclusive residential culture

• Liaising with property management and emergency services when required

• Completing shift handovers and maintaining operational accountability

Who We're Looking For

1. Experienced Security Officers

Looking to transition into a more community-focused, student-facing role.

2. People-Focused Professionals

From healthcare, community services, education, youth work, student support, hospitality, or customer service backgrounds who demonstrate maturity, empathy, sound judgement, and strong communication skills (Must have their SECURITY LICENSE).

Essential Requirements

• Full Australian working rights

• Current and valid South Australian Security Licence

• Current First Aid and CPR certification

• Current RSA certification

• Valid Working with Children Check

• Availability for overnight shifts

• Strong communication and interpersonal skills

• Confidence with reporting and basic IT systems

• Calm, professional, and approachable manner

Pay Rates

• Weeknights: $36.75 per hour

• Saturday: $45.35 per hour

• Sunday: $60.46 per hour

• Public Holiday: $75.58 per hour

Why Join Constant?

Make a genuine difference in residents' lives
Supportive, inclusive, people-first environment
Structured training through Constant's LEAD Academy
RSO-specific training and site induction
Employee Assistance Program
Stable and consistent overnight work

CONSTANT is an Equal Opportunity Employer
We value empathy, inclusion, and cultural diversity. Applications are encouraged from all backgrounds. As part of our commitment under the National Higher Education Code to Prevent and Respond to Gender-Based Violence, applicants will be required to complete relevant disclosures to support the safety of those we protect.
Master Licences: NSW 000103752 | VIC 945-729-90S | QLD 4201411 | ACT 1702525 | SA 286519 | WA SA57652 | TAS 21785

If you’re ready to bring your security experience - or your people skills - into a role where you can make a difference every shift, we’d love to hear from you.