Resident Support Concierge - Front Desk, Student Village

Campus Living Villages; Sydney; On-site; AUD 55,000 - 70,000; Full time

Benefits offered by this job

Birthday off

Total fixed remuneration including SG

Discount program (Flare)

Employee recognition awards

Employee Assistance Program

Job summary

Campus Living Villages Australia is seeking a friendly, resilient, customer-focused professional to be the first contact for residents, visitors and prospective customers, delivering a positive resident experience while supporting day-to-day operations of the village.

This permanent full-time role offers a consistent weekly roster (Monday - Thursday and Sunday) with a varied mix of front desk customer service, administration and operational support responsibilities.

Qualifications

• Previous experience in a customer service, reception, accommodation or administration role.
• Friendly, approachable and confident communicating with people from diverse backgrounds.
• Able to remain calm and professional during busy periods, including managing high volumes of face-to-face enquiries.
• Strong organisational skills, attention to detail and ability to manage competing priorities.
• Quick to learn new systems and technology.
• Resilient, proactive and adaptable, with a practical approach to problem-solving and a willingness to pitch in wherever needed.

Responsibilities

• Be the friendly face of the village front desk, creating positive first impressions and delivering exceptional customer service.
• Assist residents and visitors with enquiries, information and support.
• Manage administration, documentation and customer records with accuracy and attention to detail.
• Support room inspections and resident arrivals and departures.
• Navigate unexpected situations with professionalism, initiative and sound judgement.
• Contribute to the smooth operation of the village by supporting the wider team as needed.

Skills

Customer service

Reception

Administration

Communication

Tools

Office software

Job description

Campus Living Villages Australia is seeking a friendly, resilient, customer-focused professional to be the first contact for residents, visitors and prospective customers, delivering a positive resident experience while supporting day-to-day operations of the village.

This permanent full-time role offers a consistent weekly roster (Monday - Thursday and Sunday) with a varied mix of front desk customer service, administration and operational support responsibilities.