Customer Support Agent - WSUV

Campus Living Villages; Parramatta; On-site; AUD 30,000 - 39,000; Part time

Job summary

Campus Living Villages seeks a part-time Customer Service Agent to join our on-site team at our Parramatta village. The role covers Saturdays, Sundays and Mondays from 7am to 3pm, delivering friendly reception service and assisting residents with enquiries and information about services and facilities.

You will help with tenancy inspections, maintain accurate records, and uphold policies while supporting village management with daily operations.

Qualifications

• Commitment to delivering the highest levels of customer service.
• Experience in a similar role, preferably in an accommodation setting.
• Excellent verbal and written communication skills.
• Excellent organisational and planning skills.
• Proficiency in Microsoft Office suite, database management systems, web content management systems and design systems.

Responsibilities

• Greet and assist residents and visitors at reception, providing a friendly and helpful experience at all times.
• Assist residents with account enquiries, information on support services, local area information and facilities information.
• Assist with property inspections during tenancy, pre and post arrival.
• Ensure that high levels of detail and accuracy are applied to customer records.
• Ensure all associated policies and procedures are followed.
• Provide accurate and timely information to prospective residents.
• Promote a customer first culture and ensure customer expectations are met or exceeded.
• Support village management with other operational activities throughout the village.
• The responsibilities of this role may evolve based on the changing needs of our residents and the business.

Skills

Customer service

Verbal communication

Written communication

Organisational skills

Microsoft Office

Database management

Web content management

Design systems

Education

National Police Clearance

Job description

Campus Living Villages (CLV) is the leading provider of on-campus student accommodation. With over 20,000 beds owned, managed or under development across Australia, the United States, United Kingdom, CLV has an extensive track record for creating quality, purpose-built facilities and managing exciting student communities around the globe.
CLV is committed to creating a vibrant workplace culture grounded in our core values: Care, Accountability, Integrity, and Teamwork. By embracing these principles, we foster an environment where everyone can thrive and enjoy meaningful collaboration. Join us in building a supportive and inclusive team!

Are you an early riser who loves helping people and creating positive customer experiences? Join our team in this permanent part-time Customer Service Agent role, working Saturdays, Sundays and Mondays from 7am-3pm.

Key Responsibilities

• Greet and assist residents and visitors at reception,providing a friendly and helpful experience at all times.
• Assist residents with account enquiries, information on support services, local area information and facilities information.
• Assist with property inspections during tenancy, pre and post arrival.
• Ensure that high levels of detail and accuracy are applied to customer records.
• Ensure all associated policies and procedures are followed.
• Provide accurate and timely information to prospective residents.
• Promote a customer first culture and ensure customer expectations are met or exceeded.
• Support village management with other operational activities throughout the village
• The responsibilities of this role may evolve based on the changing needs of our residents and the business. We seek candidates who are adaptable and open to taking on new challenges as they arise.

Essential Skills, Experience and Qualification

• Commitment to consistently delivering the highest levels of customer service.
• Experience in a similar role, preferably in an accommodation setting.
• Excellent verbal and written communication skills
• Excellent organisational and planning skills.
• Computer literate, with proficiency in Microsoft Office suite, database management systems, web content management systems and design systems
• Current National Police Clearance Check will be required

Why apply for this role?

• Have a day off on your birthday on us.
• CLV offers an attractive total fixed remuneration (TFR) which includes employer superannuation contributions
• Access to Employee Assistance Program (EAP) with a high focus on employee’s wellbeing
• Discount program (Flare) with discounts on everyday items and big-ticket items
• Employee recognition awards

Campus Living Villages Australia is an equal opportunity employer who recognises everyone is unique. We welcome you for who you are – as you are, so if you require any adjustments to the recruitment process, please contact us so we can discuss this further.

We welcome and encourage applications from First Nations people, recognising the value, unique skills, and knowledge that First Nations employees bring to the workplace. We encourage applications from people of all genders and backgrounds and applications for employment will not be assessed on any basis that contravenes relevant anti-discrimination legislation applicable within Australia.

Applicants must possess a valid visa that grants working rights in Australia to apply.