Customer Support Agent

Campus Living Villages; Sydney; On-site; AUD 55,000 - 70,000; Full time

Benefits offered by this job

Birthday off

Total fixed remuneration including SG

Discount program (Flare)

Employee recognition awards

Employee Assistance Program

Job summary

Campus Living Villages Australia is seeking a friendly, resilient, customer-focused professional to be the first contact for residents, visitors and prospective customers, delivering a positive resident experience while supporting day-to-day operations of the village.

This permanent full-time role offers a consistent weekly roster (Monday - Thursday and Sunday) with a varied mix of front desk customer service, administration and operational support responsibilities.

Qualifications

• Previous experience in a customer service, reception, accommodation or administration role.
• Friendly, approachable and confident communicating with people from diverse backgrounds.
• Able to remain calm and professional during busy periods, including managing high volumes of face-to-face enquiries.
• Strong organisational skills, attention to detail and ability to manage competing priorities.
• Quick to learn new systems and technology.
• Resilient, proactive and adaptable, with a practical approach to problem-solving and a willingness to pitch in wherever needed.

Responsibilities

• Be the friendly face of the village front desk, creating positive first impressions and delivering exceptional customer service.
• Assist residents and visitors with enquiries, information and support.
• Manage administration, documentation and customer records with accuracy and attention to detail.
• Support room inspections and resident arrivals and departures.
• Navigate unexpected situations with professionalism, initiative and sound judgement.
• Contribute to the smooth operation of the village by supporting the wider team as needed.

Skills

Customer service

Reception

Administration

Communication

Tools

Office software

Job description

Campus Living Villages (CLV) is a leading provider of student accommodation, with more than 20,000 beds owned, managed, or under development across Australia, the UK, and the US. We create quality living environments and vibrant student communities while fostering a workplace culture built on Care, Accountability, Integrity, and Teamwork. Join our supportive and inclusive team and make a positive impact every day.

About the role

We're looking for a friendly, resilient and customer-focused professional who enjoys helping people, thrives in a busy environment and can confidently adapt when no two days look the same. As the first point of contact for residents, visitors and prospective customers, you'll play a key role in creating a positive resident experience while supporting the day-to-day operations of the village. This permanent full-time role offers a consistent weekly roster (Monday - Thursday and Sunday) and a varied mix of front desk customer service, administration and operational support responsibilities.

Key Responsibilities

• Be the friendly face of the village front desk, creating positive first impressions and delivering exceptional customer service.
• Assist residents and visitors with enquiries, information and support.
• Manage administration, documentation and customer records with accuracy and attention to detail.
• Support room inspections and resident arrivals and departures.
• Navigate unexpected situations with professionalism, initiative and sound judgement.
• Contribute to the smooth operation of the village by supporting the wider team as needed.

About You

• Previous experience in a customer service, reception, accommodation or administration role.
• Friendly, approachable and confident communicating with people from diverse backgrounds.
• Able to remain calm and professional during busy periods, including managing high volumes of face-to-face enquiries.
• Strong organisational skills, attention to detail and ability to manage competing priorities.
• Quick to learn new systems and technology.
• Resilient, proactive and adaptable, with a practical approach to problem-solving and a willingness to pitch in wherever needed.

Please note: Availability the last week of December and first week of January is essential.

Why apply for this role?

• Have a day off on your birthday on us
• CLV offers an attractive total fixed remuneration (TFR) which includes employer superannuation contributions
• Discount program (Flare) with discounts on every day and big-ticket items
• Employee recognition awards and incentives
• Access to Employee Assistance Program (EAP) with a high focus on employees wellbeing

Campus Living Villages Australia is an equal opportunity employer who recognises everyone is unique. We welcome you for who you are - as you are, so if you require any adjustments to the recruitment process, please contact us so we can discuss this further.

We welcome and encourage applications from First Nations people, recognising the value, unique skills, and knowledge that First Nations employees bring to the workplace. We encourage applications from people of all genders and backgrounds and applications for employment will not be assessed on any basis that contravenes relevant anti-discrimination legislation applicable within Australia.

Applicants must possess a valid visa that grants working rights in Australia to apply.

Only direct applications from candidates will be considered.