Customer Support Officer

Independent Living Specialists Pty; Sydney; On-site; AUD 55,000 - 70,000; Full time

Benefits offered by this job

Birthday day off

Employer superannuation contributions

Discount program (Flare)

Employee recognition awards

EAP

Job summary

Campus Living Villages in Sydney is seeking a friendly, resilient Customer Support Officer to greet residents, visitors, and prospective customers. You’ll handle front desk enquiries, support the day-to-day operations, and ensure accurate administration and records.

As the first point of contact, you’ll contribute to a positive resident experience, support room inspections, and collaborate across the village team.

Qualifications

• Experience in customer service, reception, or administration.
• Friendly, approachable, and confident communicating with people from diverse backgrounds.
• Able to remain calm and professional during busy periods.
• Strong organisational skills with attention to detail.
• Able to learn new systems and technology quickly.
• Resilient, proactive and adaptable with a practical approach to problem-solving.

Responsibilities

• Be the friendly face of the village front desk and deliver excellent service.
• Assist residents and visitors with enquiries and information.
• Manage administration and customer records with accuracy.
• Support room inspections and resident arrivals/departures.
• Handle unexpected situations with professionalism and sound judgement.
• Support wider team to ensure smooth village operations.

Skills

Customer service

Reception

Communication

Organisational skills

Problem solving

Job description

Customer Support Officer – Sydney

Campus Living Villages (CLV) is a leading provider of student accommodation, with more than 20,000 beds owned, managed, or under development across Australia, the UK, and the US. We create quality living environments and vibrant student communities while fostering a workplace culture built on Care, Accountability, Integrity, and Teamwork.

We are looking for a friendly, resilient and customer‑focused professional who enjoys helping people, thrives in a busy environment and can confidently adapt when no two days look the same. As the first point of contact for residents, visitors and prospective customers, you will play a key role in creating a positive resident experience while supporting the day‑to‑day operations of the village.

Key responsibilities include:

• Be the friendly face of the village front desk, creating positive first impressions and delivering exceptional customer service.
• Assist residents and visitors with enquiries, information and support.
• Manage administration, documentation and customer records with accuracy and attention to detail.
• Support room inspections and resident arrivals and departures.
• Navigate unexpected situations with professionalism, initiative and sound judgement.
• Contribute to the smooth operation of the village by supporting the wider team as needed.

Essential skills and experience:

• Previous experience in a customer service, reception, accommodation or administration role.
• Friendly, approachable and confident communicating with people from diverse backgrounds.
• Able to remain calm and professional during busy periods, including managing high volumes of face‑to‑face enquiries.
• Strong organisational skills, attention to detail and ability to manage competing priorities.
• Quick to learn new systems and technology.
• Resilient, proactive and adaptable, with a practical approach to problem‑solving and a willingness to pitch in wherever needed.

Qualifications and eligibility:

Availability the last week of December and first week of January is essential.

Benefits include:

• Have a day off on your birthday on us.
• CLV offers an attractive total fixed remuneration (TFR) which includes employer superannuation contributions.
• Discount program (Flare) with discounts on everyday items and big‑ticket items.
• Employee recognition awards and incentives.
• Access to Employee Assistance Program (EAP) with a high focus on employee’s wellbeing.

We welcome applicants from First Nations people, recognising the value, unique skills, and knowledge that First Nations employees bring to the workplace. We encourage applications from people of all genders and backgrounds and applications for employment will not be assessed on any basis that contravenes relevant anti‑discrimination legislation applicable within Australia.

Applicants must possess a valid visa that grants working rights in Australia to apply.

Only direct applications from candidates will be considered.

Contractual details

Permanent full‑time role offering a consistent weekly roster (Monday – Thursday and Sunday) and a varied mix of front desk customer service, administration and operational support responsibilities.