Resident Services & Front Desk Coordinator

Uniting NSW & ACT; Shellharbour City Council; Sur place; AUD 55 000 - 65 000; Plein temps

Avantages offerts par ce poste

NFP salary packaging up to $18,550

Rewards program

Fitness Passport

Flexible working environment

Résumé du poste

Uniting NSW & ACT – Shellharbour Village NSW is seeking a friendly front-of-house receptionist/administrator to support residents, families and staff. You will manage inquiries, bookings, records and purchase orders while providing a welcoming environment in a busy aged care setting.

The role requires Certificate III in Business Administration or equivalent, with experience in reception and admin, including MS Office and CRM systems.

Qualifications

• Demonstrated experience in reception, office administration and customer service in a busy service environment.
• Excellent written and verbal communication skills, with a respectful and person-centred approach to residents, families, visitors and employees.
• Attention to detail and demonstrated ability to maintain accurate, confidential records.
• Good digital literacy, including Microsoft Outlook, Word and Excel, and the ability to learn and use CRM, invoicing, purchasing, rostering and electronic records systems.
• Ability to organise work, manage competing priorities, meet deadlines and follow through on allocated actions with limited supervision.
• Previous rostering experience in aged care, community care, retail or hospitality.
• Understanding of work health and safety principles and risk-management practices.
• Ability to work onsite Monday to Friday and meet Uniting pre‑employment screening and evidence requirements.

Responsabilités

• Deliver front-of-house customer service to residents, families, visitors, contractors, and prospective residents with varied needs and backgrounds.
• Support daily operations and provide admin support across inquiries, bookings, communications, purchasing, and records management.
• Build positive relationships with residents, staff, families, and stakeholders to promote a welcoming environment.
• Communicate effectively with clients with varied needs and backgrounds.
• Handle enquiries, rosters, purchasing, and client bookings.
• Engage and build community connections to promote Uniting services.
• Facilitate clear communication while protecting client privacy.
• Support service quality improvements aligned with accreditation standards.

Connaissances

Reception

Office admin

Customer service

MS Outlook

CRM usage

MS Excel

Record keeping

Formation

Certificate III in Business Administration

Outils

Microsoft Outlook

Microsoft Word

Microsoft Excel

CRM software

Invoicing systems

Purchasing systems

Rostering systems

Electronic records systems

Description du poste

Uniting NSW & ACT – Shellharbour Village NSW is seeking a friendly front-of-house receptionist/administrator to support residents, families and staff. You will manage inquiries, bookings, records and purchase orders while providing a welcoming environment in a busy aged care setting.

The role requires Certificate III in Business Administration or equivalent, with experience in reception and admin, including MS Office and CRM systems.