Home Support Officer

Uniting NSW & ACT; Shellharbour City Council; On-site; AUD 55,000 - 65,000; Full time

Benefits offered by this job

NFP salary packaging up to $18,550

Rewards program

Fitness Passport

Flexible working environment

Job summary

Uniting NSW & ACT – Shellharbour Village NSW is seeking a friendly front-of-house receptionist/administrator to support residents, families and staff. You will manage inquiries, bookings, records and purchase orders while providing a welcoming environment in a busy aged care setting.

The role requires Certificate III in Business Administration or equivalent, with experience in reception and admin, including MS Office and CRM systems.

Qualifications

• Demonstrated experience in reception, office administration and customer service in a busy service environment.
• Excellent written and verbal communication skills, with a respectful and person-centred approach to residents, families, visitors and employees.
• Attention to detail and demonstrated ability to maintain accurate, confidential records.
• Good digital literacy, including Microsoft Outlook, Word and Excel, and the ability to learn and use CRM, invoicing, purchasing, rostering and electronic records systems.
• Ability to organise work, manage competing priorities, meet deadlines and follow through on allocated actions with limited supervision.
• Previous rostering experience in aged care, community care, retail or hospitality.
• Understanding of work health and safety principles and risk-management practices.
• Ability to work onsite Monday to Friday and meet Uniting pre‑employment screening and evidence requirements.

Responsibilities

• Deliver front-of-house customer service to residents, families, visitors, contractors, and prospective residents with varied needs and backgrounds.
• Support daily operations and provide admin support across inquiries, bookings, communications, purchasing, and records management.
• Build positive relationships with residents, staff, families, and stakeholders to promote a welcoming environment.
• Communicate effectively with clients with varied needs and backgrounds.
• Handle enquiries, rosters, purchasing, and client bookings.
• Engage and build community connections to promote Uniting services.
• Facilitate clear communication while protecting client privacy.
• Support service quality improvements aligned with accreditation standards.

Skills

Reception

Office admin

Customer service

MS Outlook

CRM usage

MS Excel

Record keeping

Education

Certificate III in Business Administration

Tools

Microsoft Outlook

Microsoft Word

Microsoft Excel

CRM software

Invoicing systems

Purchasing systems

Rostering systems

Electronic records systems

Job description

Uniting NSW & ACT – Shellharbour Village NSW

• Full-time, Permanent Position (Mon – Fri)
• Based in Shellharbour NSW at Uniting Elanora
• Award Rate role + Super and NFP Salary Packaging

About Uniting Elanora

Having the freedom to make choiceshelps residents feel at home. And that’swhatUniting Elanora Shellharbour is all about.

There are 5 separate households, each with 20 residents and our Uniting Homemaker ensures that the community is thriving and doing things that are meaningful and enjoyable

Household Living– our innovative approach to care – empowers residents to live their day their way, just as they would in any family home.

About the opportunity

This role is central to the delivery of our person-centered approach and is the face of Uniting that goes beyond basic assistance with inquiries and office tasks. You will work collaboratively with the management team to support clients and their families to achieve their goals.

Key responsibilities may include

• Deliver exceptional front-of-house customer service to residents, families, visitors, contractors, and prospective residentswith varied needs and backgrounds.
• Support the smooth day-to-day operation of the home and provide administrative support across a wide range of functions, including enquiries, documentation, bookings, communications, purchasing, and records management.
• Build positive relationships with residents, staff, families, and community stakeholders while promoting a welcoming and inclusive environmentprompting the services of Uniting.
• Communicating well with clients with varied needs and backgrounds.
• Performing various administrative tasks such as capturingenquiries, preparation of rosters, purchasing, and client bookings.
• Engaging and building community connections, prompting the services of Uniting
• Facilitating quality, timely and effective communication while maintaining the privacy and confidentiality of each client
• Promoting the rights and privacy of our clients, following relevant policy and legislation
• Working for the continuous improvement of our service to ensure it’s the best it can be, in line with Aged Care Accreditation Standards

Qualifications / Requirements

Typically, this role requires Certificate III in Business Administration, an equivalent qualification or experience within a similar position in Aged Care as well as:

• Demonstrated experience in reception, office administration and customer service in a busy service environment.
• Excellent written and verbal communication skills, with a respectful and person-centred approach to residents, families, visitors and employees.
• Attention to detail and demonstrated ability to maintain accurate, confidential records.
• Good digital literacy, including Microsoft Outlook, Word and Excel, and the ability to learn and use CRM, invoicing, purchasing, rostering and electronic records systems.
• Ability to organise work, manage competing priorities, meet deadlines and follow through on allocated actions with limited supervision.
• Previous rostering experience in aged care, community care, retail or hospitality.
• Understanding of work health and safety principles and risk-management practices.
• Ability to work onsite Monday to Friday and meet Uniting pre‑employment screening and evidence requirements.

What we offer you

• A rewarding career with a leading human services organisation.
• Up to $18,550 NFP salary packaging available.
• Access to our U rewards program with exclusive discounts.
• Access to Fitness Passport – Live your best life.
• A supportive, inclusive, and collaborative work environment.
• A commitment to offer opportunities to grow your career.
• Purchase of additional leave.

Who is Uniting

Uniting NSW.ACT contributes to the work and mission of the Uniting Church in NSW and the ACT through social justice advocacy, community services and spiritual care. We provide care and support for people through all ages and stages of life, with a focus on people experiencing disadvantage and vulnerability. Our purpose is to inspire people, enliven communities and confront injustice. Uniting is a Child Safe Organisation committed to promoting the safety, wellbeing and inclusion of children and young people.

Empowered by diversity

At Uniting, inclusion isn’t just something we value – it’s how we work. Our culture and practice reflect the vibrant diversity of our colleagues, and the clients and communities we serve.