Resident Services & Front Desk Coordinator - Aged Care

Uniting NSW & ACT; Flinders; On-site; AUD 55,000 - 65,000; Full time

Benefits offered by this job

NFP salary packaging

U rewards program

Fitness Passport

Job summary

Uniting NSW ACT is seeking a full-time, on-site administration and front-of-house professional at Uniting Elanora, Shellharbour NSW. You will support residents and families, manage inquiries and bookings, and help with day-to-day operations and records management.

You will work with the management team to deliver person-centred care, promote privacy, and build community connections while adhering to workplace policies.

Qualifications

• Typically requires Certificate III in Business Administration or equivalent, or significant relevant experience.
• Demonstrated experience in reception, office administration and customer service in a busy service environment.
• Excellent written and verbal communication skills with a resident-centred approach.
• Attention to detail and ability to maintain confidential records.
• Good digital literacy and ability to learn CRM, rostering and electronic records systems.
• Ability to organise work, manage priorities and meet deadlines with limited supervision.
• Rostering experience in aged care, community care, retail or hospitality.
• Understanding of WHS principles and risk-management practices.
• Ability to work onsite Monday to Friday and meet pre-employment requirements.

Responsibilities

• Deliver front-of-house customer service to residents, families, visitors, contractors and prospective residents.
• Provide administrative support across inquiries, documentation, bookings, communications, purchasing and records management.
• Build positive relationships with residents, staff, families and community stakeholders.
• Communicate effectively with clients of varied needs and backgrounds.
• Capture inquiries, prepare rosters, process purchasing and manage client bookings.
• Engage with the community to promote Uniting services and maintain privacy and confidentiality.
• Promote continuous improvement aligned with Aged Care Accreditation Standards.

Skills

Reception

Office administration

Customer service

Communication

Digital literacy

Rostering

Time management

Record keeping

Education

Certificate III in Business Administration

Equivalent qualification or aged care experience

Tools

Microsoft Outlook

Microsoft Word

Microsoft Excel

CRM system

Invoicing software

Purchasing system

Electronic records systems

Job description

Uniting NSW ACT is seeking a full-time, on-site administration and front-of-house professional at Uniting Elanora, Shellharbour NSW. You will support residents and families, manage inquiries and bookings, and help with day-to-day operations and records management.

You will work with the management team to deliver person-centred care, promote privacy, and build community connections while adhering to workplace policies.