Resident Services Coordinator

UniLodge; Melbourne; On-site; AUD 55,000 - 65,000; Full time

Benefits offered by this job

Employee wellbeing & development

Job summary

UniLodge is seeking a friendly and motivated team member for a front desk/reception role in Melbourne. You will engage residents, handle enquiries, support tenancy processes, and contribute to a welcoming community for students and staff.

The role emphasises strong communication, attention to detail, and reliable computer skills as part of daily leasing and property management tasks. A positive, service‑minded attitude is essential for success in our dynamic team.

Qualifications

• Strong written and verbal communication.
• Attention to detail.
• Solid computer skills.
• We care about residents and teamwork.

Responsibilities

• Operate the day to day front desk reception area with a focus on providing an exceptional resident experience.
• Assist residents with enquiries related to residency, studies, general needs and overall well being.
• Complete check in and out process for residents at the beginning and end of their tenancy.
• Assist with leasing and the ongoing property management of rooms/units and apartments.
• Conduct room shows to prospective tenants.
• Maintain effective liaisons with property services such as maintenance, contract cleaners, contractors, and security personnel to ensure smooth and efficient service to residents.
• Work to achieve and maintain the budgeted occupancy figures.
• Pro-actively ensure that carpark accounts are paid up to date and manage any arrears.

Skills

Customer service

Reception

Communication

Problem solving

Team player

Education

Real Estate Qualification

Tools

Microsoft Office

Property management software

Job description

UniLodge is seeking a friendly and motivated team member for a front desk/reception role in Melbourne. You will engage residents, handle enquiries, support tenancy processes, and contribute to a welcoming community for students and staff.

The role emphasises strong communication, attention to detail, and reliable computer skills as part of daily leasing and property management tasks. A positive, service‑minded attitude is essential for success in our dynamic team.