Resident Experience Coordinator - Front Desk & Reservations

UniLodge; Melbourne; On-site; AUD 60,000 - 70,000; Full time

Job summary

UniLodge Melbourne, located on Bourke Street, is looking for a Customer Service Coordinator - Reservations to join our student accommodation team. You will support residents, handle enquiries, conduct room shows and assist with leasing and daily property operations to ensure a welcoming, high-quality living experience.

Ideal candidates have strong communication, a proactive attitude and experience in customer service or reception. VIC real estate qualifications are preferred.

Qualifications

• Experience in customer service or reception.
• Strong written and verbal communication skills.
• Good attention to detail and computer skills.
• We care attitude and ability to build connections.

Responsibilities

• Operate day-to-day front desk with focus on resident experience.
• Assist residents with inquiries related to residency and wellbeing.
• Complete check-in/check-out processes for residents.
• Assist with leasing and ongoing property management of rooms/units/apartments.
• Conduct room shows to prospective tenants.
• Liaise with maintenance, cleaners, contractors, and security for smooth service.
• Work to achieve and maintain budgeted occupancy figures.
• Manage carpark accounts and arrears.

Skills

Customer service

Reception experience

Communication

Attention to detail

Computer skills

Problem solving

Empathy

Education

Agent's Representative Certificate

Job description

UniLodge Melbourne, located on Bourke Street, is looking for a Customer Service Coordinator - Reservations to join our student accommodation team. You will support residents, handle enquiries, conduct room shows and assist with leasing and daily property operations to ensure a welcoming, high-quality living experience.

Ideal candidates have strong communication, a proactive attitude and experience in customer service or reception. VIC real estate qualifications are preferred.