Customer Service Coordinator - Reservations

UniLodge Living Group; Melbourne; On-site; AUD 45,000 - 60,000; Full time

Job summary

UniLodge Living Group is seeking a friendly, proactive front desk receptionist to manage the resident experience at our Melbourne properties. You will engage residents, handle enquiries, and support leasing and property management activities across rooms and apartments.

The role requires strong communication, attention to detail, and solid computer skills, with a 'we care' attitude and a passion for service excellence.

Qualifications

• Experience in customer service or reception is preferred.
• Strong written and verbal communication skills.
• Good attention to detail and computer literacy.
• Positive, friendly mindset with a “we care” attitude.

Responsibilities

• Operate day-to-day front desk reception to create an exceptional resident experience.
• Assist residents with enquiries related to residency, studies, and general wellbeing.
• Complete check-in and check-out processes for residents.
• Assist with leasing and ongoing property management of rooms/apartments.
• Conduct room shows to prospective tenants and show dwellings.
• Coordinate with maintenance, cleaners, contractors, and security to ensure smooth service.
• Aim to meet budgeted occupancy targets.
• Manage carpark accounts and any arrears.

Skills

Communication skills

Attention to detail

Computer skills

Customer service

Education

Real Estate Qualifications

Agent’s Representative Certificate

Job description

UniLodge specialise in student accommodation and have been an industry market leader since 1996. The UniLodge Group manages a diverse portfolio of close to 130 properties and hotels with a footprint in every city in mainland Australian and New Zealand; and we employ a team of over 1200 staff across our business. We optimise tenancy for owners and create thriving communities.

Across our workforce we have built an enviable culture of trust, engagement, collaboration, and fun. Our residents come from diverse backgrounds, and we want our teams to reflect this. Our people are the heart of our business, and their contributions are valued and celebrated. We invest in the wellbeing and professional development of our team, offering access to ongoing training and professional development, career progression, development reviews, and employee assistance program (EAP). And because everyone leads unique lives, we offer various leave options including study leave, parental leave entitlements, etc.

Who You Are

You will be in the centre of the action, so we are looking for a fun, enthusiastic, and passionate team player to join our team. Ideally you will have experience in customer service and/or reception and will be motivated for a career at UniLodge. You will love to build connections with people, and demonstrate a passion for problem solving, and going above and beyond to provide great experience to our residents. Some of your essential skills include strong written and verbal communication skills, good attention to detail, solid computer skills and a "we care" attitude.

Your Responsibilities

• Operate the day to day front desk reception area with a focus on providing an exceptional resident experience
• Assist residents with enquiries related to residency, studies, general needs and overall well being
• Complete check in and out process for residents at the beginning and end of their tenancy
• Assist with leasing and the ongoing property management of rooms/units and apartments
• Conduct room shows to prospective tenants
• Maintain effective liaisons with property services such as maintenance, contract cleaners, contractors, and security personnel to ensure smooth and efficient service to residents
• Work to achieve and maintain the budgeted occupancy figures
• Pro-actively ensure that carpark accounts are paid up to date and manage any arrears

Our Mandatory Requirements Include

• Valid Working Rights in Australia and New Zealand
• National Police Check
• Working with Children Check
• Real Estate Qualifications – current or willing to obtain
• VIC - Agent’s Representative Certificate lodged with Consumer Affairs Victoria

UniLodge Living Group is committed to providing a safe, respectful, and inclusive workplace. As part of our recruitment process, candidates are required to declare any history of involvement in gender-based violence, in line with our commitment to integrity, accountability, and the National Higher Education Code.

UniLodge Australia is part of the UniLodge Living Group. We are proud to be an equal opportunity employer and welcome applications from diverse backgrounds.

We are a 2026 Circle Back Initiative Employer – we commit to respond to every applicant.