Resident Experience & Front Desk Coordinator

UniLodge Living Group; Melbourne; On-site; AUD 45,000 - 60,000; Full time

Job summary

UniLodge Living Group is seeking a friendly, proactive front desk receptionist to manage the resident experience at our Melbourne properties. You will engage residents, handle enquiries, and support leasing and property management activities across rooms and apartments.

The role requires strong communication, attention to detail, and solid computer skills, with a 'we care' attitude and a passion for service excellence.

Qualifications

• Experience in customer service or reception is preferred.
• Strong written and verbal communication skills.
• Good attention to detail and computer literacy.
• Positive, friendly mindset with a “we care” attitude.

Responsibilities

• Operate day-to-day front desk reception to create an exceptional resident experience.
• Assist residents with enquiries related to residency, studies, and general wellbeing.
• Complete check-in and check-out processes for residents.
• Assist with leasing and ongoing property management of rooms/apartments.
• Conduct room shows to prospective tenants and show dwellings.
• Coordinate with maintenance, cleaners, contractors, and security to ensure smooth service.
• Aim to meet budgeted occupancy targets.
• Manage carpark accounts and any arrears.

Skills

Communication skills

Attention to detail

Computer skills

Customer service

Education

Real Estate Qualifications

Agent’s Representative Certificate

Job description

UniLodge Living Group is seeking a friendly, proactive front desk receptionist to manage the resident experience at our Melbourne properties. You will engage residents, handle enquiries, and support leasing and property management activities across rooms and apartments.

The role requires strong communication, attention to detail, and solid computer skills, with a 'we care' attitude and a passion for service excellence.