Resident Services Concierge & Front Desk

Laguna Retirement Estate Pty Ltd; Noosa Shire; Vor Ort; AUD 32.000 - 44.000; Vollzeit

Zusammenfassung

Laguna Retirement Estate in Noosa Shire invites a warm, proactive Receptionist who can be the welcoming face of our estate. The role focuses on resident and visitor relations, coordinating requests, and maintaining high service standards within a vibrant retirement community.

You will build relationships with residents and families, manage inquiries, and support maintenance coordination while remaining calm and professional in emergencies. A patient, organised approach is essential.

Qualifikationen

• Demonstrates warm, empathetic customer service.
• Strong communication and organisational skills.
• Ability to manage competing priorities and solve problems independently.

Aufgaben

• Greeting residents, families, contractors, and visitors in a friendly and professional manner
• Providing exceptional customer service and support to residents
• Answering and directing phone calls and email enquiries
• Assisting residents with requests and coordinating appropriate follow-up actions
• Attend and respond to resident emergency assistance calls, assessing the situation and implementing emergency procedures where necessary.
• Coordinating maintenance requests and following up to completion
• Liaising with maintenance staff, gardeners, contractors, and tradespeople to ensure the estate remains safe, attractive, and well-maintained
• Supporting the smooth day-to-day operation of the estate

Kenntnisse

Customer service

Communication

Organisation

Problem solving

CPR/First Aid

Tools

Microsoft Office

Jobbeschreibung

Laguna Retirement Estate in Noosa Shire invites a warm, proactive Receptionist who can be the welcoming face of our estate. The role focuses on resident and visitor relations, coordinating requests, and maintaining high service standards within a vibrant retirement community.

You will build relationships with residents and families, manage inquiries, and support maintenance coordination while remaining calm and professional in emergencies. A patient, organised approach is essential.