Receptionist

Laguna Retirement Estate Pty Ltd; Noosa Shire; On-site; AUD 32,000 - 44,000; Full time

Job summary

Laguna Retirement Estate in Noosa Shire invites a warm, proactive Receptionist who can be the welcoming face of our estate. The role focuses on resident and visitor relations, coordinating requests, and maintaining high service standards within a vibrant retirement community.

You will build relationships with residents and families, manage inquiries, and support maintenance coordination while remaining calm and professional in emergencies. A patient, organised approach is essential.

Qualifications

• Demonstrates warm, empathetic customer service.
• Strong communication and organisational skills.
• Ability to manage competing priorities and solve problems independently.

Responsibilities

• Greeting residents, families, contractors, and visitors in a friendly and professional manner
• Providing exceptional customer service and support to residents
• Answering and directing phone calls and email enquiries
• Assisting residents with requests and coordinating appropriate follow-up actions
• Attend and respond to resident emergency assistance calls, assessing the situation and implementing emergency procedures where necessary.
• Coordinating maintenance requests and following up to completion
• Liaising with maintenance staff, gardeners, contractors, and tradespeople to ensure the estate remains safe, attractive, and well-maintained
• Supporting the smooth day-to-day operation of the estate

Skills

Customer service

Communication

Organisation

Problem solving

CPR/First Aid

Tools

Microsoft Office

Job description

At Laguna Retirement Estate, we're more than just a retirement village. We're home to a vibrant community of residents who value connection, independence, and exceptional service. We are looking for a warm, proactive, and highly organised Receptionist to become the welcoming face of our estate.

If you genuinely enjoy helping people, take pride in providing outstanding customer service, and have a knack for keeping things running smoothly, we'd love to hear from you.

About the Role

This is much more than a reception role. You will be at the heart of our community, building relationships with residents, supporting families and visitors, coordinating requests, and helping ensure our beautiful estate is maintained to the highest standard.

Every day brings something different, making this the perfect opportunity for someone who enjoys variety, autonomy, and making a positive difference.

Key Responsibilities

• Greeting residents, families, contractors, and visitors in a friendly and professional manner
• Providing exceptional customer service and support to residents
• Answering and directing phone calls and email enquiries
• Assisting residents with requests and coordinating appropriate follow-up actions
• Attend and respond to resident emergency assistance calls, assessing the situation and implementing emergency procedures where necessary.
• Coordinating maintenance requests and following up to completion
• Liaising with maintenance staff, gardeners, contractors, and tradespeople to ensure the estate remains safe, attractive, and well-maintained
• Supporting the smooth day-to-day operation of the estate

About You

You are someone who:

• Delivers exceptional customer service with warmth, empathy, and professionalism
• Enjoys building genuine relationships with older people
• Is proactive and takes initiative rather than waiting to be asked
• Has excellent communication and organisational skills
• Can confidently manage competing priorities and solve problems independently
• Is comfortable coordinating maintenance and contractor activities
• Remains calm and professional in emergency situations
• Has strong computer skills and experience with Microsoft Office
• Holds or is willing to obtain CPR and First Aid qualifications.
• Holds or is willing to obtain a National Police Check

Ready to Join Our Community?

If you're a people person who loves delivering outstanding service, takes pride in creating positive experiences, and enjoys being the person who keeps everything running smoothly, we'd love to hear from you.