Front Desk & Office Coordinator (Resident Services)

Entero; Brisbane; On-site; AUD 65,000 - 75,000; Full time

Job summary

Quintess Retirement Community is seeking an Office Coordinator to deliver front-line reception and administrative support to residents, families, visitors and staff. You will greet guests, handle calls and emails, manage calendars, maintain records and help organise events at the community centre.

This role requires a calm, discreet, solutions-focused approach and strong Microsoft Office skills. Proven reception or admin experience, excellent communication, and superb organisational abilities

Qualifications

• Experience in receptionist, administrative or customer service roles.

Responsibilities

• Greet and assist residents, families, visitors, and contractors in a friendly, respectful, and professional manner
• Manage incoming calls and emails, directing enquiries appropriately and responding to general queries
• Maintain the presentation and organisation of the reception, office areas and community centre
• Provide administrative support to the Village Manager and broader team as required
• Provide relief for periods of leave for the Village Manager
• Coordinate with residents to plan and organise activities and events, including maintaining and updating calendars, and developing news highlights and updates to keep residents informed, engaged and connected
• Manage mail and deliveries, including incoming/outgoing correspondence
• Maintain accurate records and assist with data entry tasks as required
• Coordinate room bookings and support the organisation of onsite events or appointments
• Uphold confidentiality and privacy standards in all resident and business-related matters

Skills

Interpersonal skills

Multitasking

Customer service

Written communication

Phone etiquette

Organisational skills

Attention to detail

Confidentiality

Time management

Team collaboration

Tools

Microsoft Office

Job description

Quintess Retirement Community is seeking an Office Coordinator to deliver front-line reception and administrative support to residents, families, visitors and staff. You will greet guests, handle calls and emails, manage calendars, maintain records and help organise events at the community centre.

This role requires a calm, discreet, solutions-focused approach and strong Microsoft Office skills. Proven reception or admin experience, excellent communication, and superb organisational abilities