Resident Homeownership Advisor

Peabody; Launceston; On-site; AUD 65,000 - 85,000; Full time

Benefits offered by this job

Flexible benefits scheme with family‑f

Pension contribution up to 10%

Job summary

Peabody is seeking a Homeownership Support Hub Advisor on a 12 month fixed term contract to be the first point of contact for homeowners. You will help residents navigate their homeownership journey by providing advice, resolving queries, coordinating services, and ensuring an outstanding experience.

The role involves handling calls and emails, managing cases, keeping records up to date, and collaborating with teams such as Customer Services, Repairs, Sales Operations, and Marketing.

Qualifications

• Strong written and verbal communication skills.
• Ability to build positive relationships with residents and stakeholders.
• Excellent organisational and administrative skills.
• Experience managing enquiries, cases or requests to deadlines.
• Good IT skills including Microsoft Office and the confidence to learn new systems.
• Positive, collaborative, and solution-focused approach.

Responsibilities

• Acting as the first point of contact for homeowners via phone, email, and other channels.
• Resolving enquiries wherever possible at first contact and ensuring residents are kept informed throughout.
• Managing cases, maintaining accurate records, and updating systems.
• Working closely with internal teams including Customer Services, Repairs, Sales Operations, and Marketing.
• Liaising with solicitors, valuers, and other external stakeholders.
• Processing homeownership services, invoices, purchase orders, and payments.
• Supporting consultations, tribunal preparations, mail merges, and resident communications.
• Contributing to team performance by meeting KPIs, delivering excellent service, and sharing knowledge with colleagues.

Skills

Written and verbal communication

Relationship building

Organisation and administration

Enquiry/case management

IT skills / MS Office

Collaborative / solution-focused

Tools

Microsoft Office

Job description

Peabody is seeking a Homeownership Support Hub Advisor on a 12 month fixed term contract to be the first point of contact for homeowners. You will help residents navigate their homeownership journey by providing advice, resolving queries, coordinating services, and ensuring an outstanding experience.

The role involves handling calls and emails, managing cases, keeping records up to date, and collaborating with teams such as Customer Services, Repairs, Sales Operations, and Marketing.