Resales & Staircasing Progressor - 15 Month FTC

Together Housing Group; Wakefield; On-site; AUD 55,000 - 67,000; Full time

Benefits offered by this job

LGPS pension

27 days holiday rising to 32 days

Job summary

Together Housing Group is seeking a Resales & Staircasing Progressor in Wakefield to manage shared ownership resales, staircasing and related property transactions. You’ll coordinate cases from instruction to completion, ensuring compliance and a high standard of customer service throughout the journey.

The role requires experience in administration or sales progression, strong organisation and IT skills, and the ability to collaborate with solicitors, agents and internal teams.

Qualifications

• Experience in a customer-focused administration or sales progression environment.
• Excellent administration, organisation and time management skills with strong attention to detail and accuracy.
• Experience communicating with customers, colleagues and external stakeholders to progress cases and deliver a service.
• Ability to manage own workload, prioritise competing demands and drive tasks through to completion.
• Strong IT, data entry and record-keeping skills with experience using Microsoft Office and case management systems.
• Ability to work under pressure, meet deadlines and follow processes while upholding high compliance standards.
• Understanding of conveyancing, lease requirements and shared ownership processes.
• Experience in residential sales, shared ownership, resales or property transaction administration is desirable.
• Knowledge of the housing market and Homes England funding/compliance is advantageous.

Responsibilities

• Manage administration and progression of shared ownership resales, staircasing, transfers and related property transactions.
• Coordinate cases from instruction through to completion, ensuring progress is accurate and efficient.
• Ensure compliance with policies, lease terms, funding rules and Homes England guidance.
• Build relationships with customers, solicitors, estate agents, surveyors, advisers and internal teams.
• Provide excellent customer service with timely updates and clear communications.
• Prioritise and manage your sales pipeline, resolving routine queries and escalating as needed.
• Coordinate information across internal departments for applications, compliance checks and completions.
• Maintain accurate case notes, records and audit trails across systems.
• Support audits by providing transaction records and compliance evidence.
• Collaborate with Sales, Development, Finance and Home Ownership teams for a joined-up service.
• Own your workload with accuracy and high standards amid deadlines.
• Contribute to feedback and continuous improvement of working practices.

Skills

Customer-focused administration

Sales progression

Time management

Attention to detail

Communication with stakeholders

IT literacy

Tools

Microsoft Office

Case management systems

Job description

We’re looking for a Resales & Staircasing Progressor to join our Sales team in Wakefield, helping customers navigate the shared ownership sales journey.

You’ll coordinate property transactions from instruction through to completion, covering shared ownership resales, staircasing, transfers and other property sales. Working closely with customers, solicitors, estate agents, financial advisers and colleagues across Together Housing Group, you’ll help ensure each transaction progresses smoothly, accurately and in line with the relevant requirements.

This is a great opportunity for someone who enjoys bringing people together, managing competing priorities and paying close attention to detail. You’ll take ownership of your own sales pipeline, keep customers informed at every stage and play an important part in delivering a positive customer experience.

Please note: This role is offered on a fixed-term contract for 15 months.

Outline of Key Responsibilities of the Resales & Staircasing Progressor...

• Manage the administration and progression of shared ownership resales, staircasing, transfers, stock disposals, land sales and related property transactions.
• Coordinate cases from instruction through to completion, ensuring transactions progress accurately and efficiently.
• Ensure transactions comply with relevant policies, procedures, lease conditions, funding requirements and Homes England Capital Funding Guide requirements.
• Build strong working relationships with customers, solicitors, estate agents, surveyors, financial advisers, local authorities and internal teams.
• Provide excellent customer service by handling enquiries, maintaining telephone cover during office hours, and keeping customers informed throughout their transaction with clear and timely updates.
• Manage and prioritise your sales pipeline, identifying issues, resolving routine queries and escalating matters when necessary.
• Coordinate information and documentation across internal departments to support applications, compliance checks, nominations, approvals and completions.
• Maintain accurate case notes, records, databases and audit trails, ensuring files and systems are complete and up to date.
• Support internal and external audits by checking and providing accurate transaction records and compliance evidence.
• Work collaboratively with colleagues across Sales, Development, Finance and Home Ownership to deliver a joined-up service.
• Take ownership of your workload, maintaining accuracy and high standards while managing competing deadlines.
• Contribute to customer feedback, continuous improvement and the development of effective working practices.

We are looking for someone who has...

• Experience working in a customer-focused administration or sales progression environment.
• Excellent administration, organisation and time management skills, with strong attention to detail and accuracy.
• Experience of communicating with customers, colleagues and external stakeholders to progress cases and deliver an effective service.
• The ability to manage your own workload, prioritise competing demands and take responsibility for tasks through to completion.
• Strong IT, data entry and record-keeping skills, with experience using Microsoft Office, case management systems, and accurately maintaining transaction records.
• The ability to work under pressure, meet deadlines and follow processes while maintaining high standards of compliance.
• An understanding of conveyancing, lease requirements, shared ownership sales and related legal or administrative processes.
• Experience of residential sales, shared ownership, resales, staircasing or property transaction administration would be desirable.
• Knowledge of the housing market, shared ownership schemes and Homes England funding or compliance requirements would be an advantage.

In return, we are offering the successful candidate in the Resales & Staircasing Progressor role…

• Starting salary of £32,350
• Please note: This role is offered on a fixed-term contract for 15 months.
• 27 days holiday (rising to 32 over 5 years’ service) + bank holidays
• 37 hours per week, Monday to Friday, 9:00am to 5:00pm.
• Attendance at a quarterly team meeting in Wakefield is required.
• You will also be expected to attend the Wakefield office approximately one day per week and attend training as required.
• Attractive pension scheme- including Local Government Pension Scheme (LGPS)
• To view the full range of our award winning benefits click on the Employee Benefits Link

Due to the nature of the role involving work with vulnerable members of society, this post is subject to a Full Criminal Disclosure, which will be carried out when a conditional offer is made.