Homebuyer Experience Specialist (12-Month Contract)

Stockland; Flaxton; On-site; AUD 65,000 - 95,000; Full time

Job summary

Stockland is seeking a customer-focused Home Specialist to join our Halcyon team on a 12-month fixed-term parental leave contract. You will guide homebuyers through finishes and handover, ensuring a seamless journey from selection to settlement within our Sunshine Coast and Moreton Bay communities.

You’ll coordinate design appointments, manage site visits, and build strong relationships with customers, sales, construction and community teams to deliver outstanding experiences.

Qualifications

• Experience in customer service, customer care or administration.
• An eye for colour, design and detail with an interest in helping customers make selections for their new home.
• Strong administration and organisational skills with the ability to manage multiple priorities and customer touchpoints.

Responsibilities

• Guide homebuyers through finishes, colours, build updates and handover.
• Coordinate appointments, site visits and documentation during construction.
• Build relationships with homebuyers and keep them informed on next steps in their journey.
• Support homeowner handovers, community events and customer engagement activities.

Skills

Customer service

Administration

Communication

Organisation

Relationship building

Tools

MS Office

Job description

Stockland is seeking a customer-focused Home Specialist to join our Halcyon team on a 12-month fixed-term parental leave contract. You will guide homebuyers through finishes and handover, ensuring a seamless journey from selection to settlement within our Sunshine Coast and Moreton Bay communities.

You’ll coordinate design appointments, manage site visits, and build strong relationships with customers, sales, construction and community teams to deliver outstanding experiences.