Hybrid Customer Solutions Advisor – Make a Difference

Caledonia Housing Association; Perth; Hybrid; GBP 21,000 - 27,000; Full time

Benefits offered by this job

36 days annual leave

Promotion of work-life balance andflex

Pension contributions up to 12%

Healthcare cash plan (free for depend

Wellbeing services

Job summary

Caledonia Housing Association is seeking a proactive Customer Solutions Advisor to join its busy Customer Services team in Perth. The role involves being the first point of contact for customer enquiries and delivering solutions across phone, email, and face-to-face channels.

Working in a hybrid pattern from the Perth Office, you will help provide excellent customer service while supporting the group’s mission to deliver high-quality affordable housing and community benefits.

Qualifications

• Experience in customer service roles and ability to be first point of contact.
• Proven communication and problem solving across multiple channels (phone, email, face to face, social media).
• Commitment to delivering simple, personal and correct solutions.

Responsibilities

• Take incoming customer inquiries and diagnose resolutions.
• Provide solutions via telephone, email, IT portals and social media.
• Collaborate with internal teams to deliver timely customer service responses.

Skills

Customer service experience

Communication skills

Problem solving

Multi-channel support

Job description

Caledonia Housing Association is seeking a proactive Customer Solutions Advisor to join its busy Customer Services team in Perth. The role involves being the first point of contact for customer enquiries and delivering solutions across phone, email, and face-to-face channels.

Working in a hybrid pattern from the Perth Office, you will help provide excellent customer service while supporting the group’s mission to deliver high-quality affordable housing and community benefits.