Senior Housing & Tenancy Services Advisor

Department: Service Assurance; Parramatta; On-site; AUD 103,000 - 114,000; Full time

Benefits offered by this job

Flexible work environment

Competitive pay and conditions

Training and development opportunities

Health & wellbeing programs

Job summary

Homes NSW is seeking a Senior Client Service Officer to support clients with housing and support needs within the Service Delivery and Assurance Hub. You will provide specialist advice, service coordination, and build strong partnerships to improve client outcomes.

You will collaborate with internal teams, community organisations and service providers to retain tenancies, remove barriers to support, and deliver meaningful outcomes for vulnerable clients and communities.

Qualifications

• Experience coordinating stakeholder services to achieve positive outcomes.
• Strong stakeholder engagement across government, community and service provider networks.
• Ability to analyse complex issues and identify practical solutions in a client-focused environment.

Responsibilities

• Manage a portfolio of Headleases.
• Coordinate headleasing matters with internal teams and external parties.
• Progress breaches of tenancy and represent Homes NSW at tribunals.
• Attend property visits and inspections.
• Coordinate property maintenance with landlords/agents.
• Manage financial transactions with landlords/agents.
• Ensure accurate data and records.

Skills

Stakeholder engagement

Client service

Policy and tenancy knowledge

Tools

Headlease management

Job description

Homes NSW is seeking a Senior Client Service Officer to support clients with housing and support needs within the Service Delivery and Assurance Hub. You will provide specialist advice, service coordination, and build strong partnerships to improve client outcomes.

You will collaborate with internal teams, community organisations and service providers to retain tenancies, remove barriers to support, and deliver meaningful outcomes for vulnerable clients and communities.