Homeownership Support Hub Advisor

Peabody; Launceston; On-site; AUD 65,000 - 85,000; Full time

Benefits offered by this job

Flexible benefits scheme with family‑f

Pension contribution up to 10%

Job summary

Peabody is seeking a Homeownership Support Hub Advisor on a 12 month fixed term contract to be the first point of contact for homeowners. You will help residents navigate their homeownership journey by providing advice, resolving queries, coordinating services, and ensuring an outstanding experience.

The role involves handling calls and emails, managing cases, keeping records up to date, and collaborating with teams such as Customer Services, Repairs, Sales Operations, and Marketing.

Qualifications

• Strong written and verbal communication skills.
• Ability to build positive relationships with residents and stakeholders.
• Excellent organisational and administrative skills.
• Experience managing enquiries, cases or requests to deadlines.
• Good IT skills including Microsoft Office and the confidence to learn new systems.
• Positive, collaborative, and solution-focused approach.

Responsibilities

• Acting as the first point of contact for homeowners via phone, email, and other channels.
• Resolving enquiries wherever possible at first contact and ensuring residents are kept informed throughout.
• Managing cases, maintaining accurate records, and updating systems.
• Working closely with internal teams including Customer Services, Repairs, Sales Operations, and Marketing.
• Liaising with solicitors, valuers, and other external stakeholders.
• Processing homeownership services, invoices, purchase orders, and payments.
• Supporting consultations, tribunal preparations, mail merges, and resident communications.
• Contributing to team performance by meeting KPIs, delivering excellent service, and sharing knowledge with colleagues.

Skills

Written and verbal communication

Relationship building

Organisation and administration

Enquiry/case management

IT skills / MS Office

Collaborative / solution-focused

Tools

Microsoft Office

Job description

Homeownership Support Hub Advisor - 12 month Fixed Term Contract

Make a difference for homeowners every day.

Are you a customer-focused problem solver with a passion for delivering excellent service? Do you enjoy building relationships, resolving enquiries, and working in a fast-paced environment where no two days are the same?

We're looking for a Homeownership Advisor to join our Homeownership Support Hub and become the first point of contact for our homeowners. You'll play a vital role in helping residents navigate their homeownership journey by providing advice, resolving queries, coordinating services, and ensuring every resident receives an outstanding experience.

What You'll Be Doing

• Acting as the first point of contact for homeowners via phone, email, and other channels.
• Resolving enquiries wherever possible at first contact and ensuring residents are kept informed throughout.
• Managing cases, maintaining accurate records, and updating systems.
• Working closely with internal teams including Customer Services, Repairs, Sales Operations, and Marketing.
• Liaising with solicitors, valuers, and other external stakeholders.
• Processing homeownership services, invoices, purchase orders, and payments.
• Supporting consultations, tribunal preparations, mail merges, and resident communications.
• Contributing to team performance by meeting KPIs, delivering excellent service, and sharing knowledge with colleagues.

About You

You'll be someone who genuinely enjoys helping people and takes pride in delivering excellent customer service. You'll be organised, proactive, and confident managing multiple priorities while maintaining exceptional attention to detail.

You'll Also Have

• Experience in one or more of the following areas: housing, property, homeownership, or customer service environments
• Strong written and verbal communication skills
• The ability to build positive relationships with residents and stakeholders
• Excellent organisational and administrative skills
• Experience managing enquiries, cases or requests to deadlines
• Good IT skills including Microsoft Office and the confidence to learn new systems
• A positive, collaborative, and solution-focused approach

Why Join Us?

When you join Peabody, you're joining a team guided by our values: Be Kind, Do the Right Thing, Love New Ideas, Celebrate Diversity, Keep Our Promises, and Pull Together. We believe in creating a workplace where everyone feels supported, included, and empowered.

What We Offer

• Flexible benefits scheme, including family-friendly benefits and access to a discount portal
• Up to 10% pension contribution

Key Dates for your diary

We’re committed to a fair, inclusive, and transparent recruitment process and if you meet the eligibility and essential shortlist criteria, you’ll be invited to take part in an Assessment Centre on Thursday 5th November at our Westminster Bridge Road Office.

If you need to ask us anything else at all, feel free to drop an email to Charlene from the Talent Team ([e-mail]).

Please Read Before Applying

• Peabody does not provide sponsorship as a licensed UK employer.
• We reserve the right to close this advert early should we receive a high volume of suitable applications