Resident Experience Lead: Aged Care Admin & Team Coach

Opal Healthcare; Nambour; On-site; AUD 65,000 - 90,000; Full time

Job summary

Opal HealthCare in Nambour, QLD, is seeking a compassionate Customer Support Coordinator to welcome new residents and lead our administration team in a permanent full-time role. Act as a warm first contact guiding families to a new home, build lasting relationships with residents and community partners, and ensure the care community remains welcoming and connected.

Experience in client-facing roles (aged care, healthcare, hospitality or community services) and proven leadership are valued, along

Qualifications

• Experience in a client-facing role involving consultation and relationship building (aged care, healthcare, hospitality or community services highly regarded)
• Proven leadership skills with experience coaching and mentoring a team
• Exceptional organisational and communication skills with a genuine passion for helping people
• An empathetic nature with the ability to manage sensitive conversations
• Willingness to complete: Pre-employment medical; NDIS Worker Screening Check

Responsibilities

• Act as a warm and knowledgeable first point of contact, guiding prospective residents and families through their journey to finding a new home
• Lead and inspire a team to deliver exceptional administrative and customer support services
• Build lasting, trusting relationships with residents, families, and key community partners
• Ensure our care community is a welcoming environment and a hub of connection
• Manage the efficient day-to-day operations of our administration function

Skills

Client-facing communication

Leadership

Organisational skills

Empathy

Sensitive conversations

Job description

Opal HealthCare in Nambour, QLD, is seeking a compassionate Customer Support Coordinator to welcome new residents and lead our administration team in a permanent full-time role. Act as a warm first contact guiding families to a new home, build lasting relationships with residents and community partners, and ensure the care community remains welcoming and connected.

Experience in client-facing roles (aged care, healthcare, hospitality or community services) and proven leadership are valued, along