Resident Experience & Admin Coordinator

Opal Aged Care; Nambour; On-site; AUD 60,000 - 85,000; Full time

Job summary

Opal Aged Care is seeking a compassionate Customer Support Coordinator for Nambour Gardens Care Community in Queensland. You will welcome new residents, lead the administration team, and build trusted relationships with residents, families and partners.

Join a supportive team in a welcoming community, focusing on exceptional service, efficient operations, and a warm, family-like atmosphere for residents and staff alike.

Qualifications

• Experience in a client-facing role involving consultation and relationship building.
• Proven leadership skills with experience coaching and mentoring a team.
• Exceptional organisational and communication skills with a genuine passion for helping people.
• Empathetic nature with the ability to manage sensitive conversations.

Responsibilities

• Act as a warm and knowledgeable first point of contact with prospective residents and families.
• Lead and inspire a team to deliver exceptional administrative and customer support services.
• Build lasting, trusting relationships with residents, families, and community partners.
• Ensure the care community is a welcoming environment and hub of connection.
• Manage efficient day-to-day operations of the administration function.

Skills

Customer service

Leadership

Organisation

Communication

Education

Diploma in Health Administration

Tools

MS Office

CRM systems

Job description

Opal Aged Care is seeking a compassionate Customer Support Coordinator for Nambour Gardens Care Community in Queensland. You will welcome new residents, lead the administration team, and build trusted relationships with residents, families and partners.

Join a supportive team in a welcoming community, focusing on exceptional service, efficient operations, and a warm, family-like atmosphere for residents and staff alike.