Resident Admissions & Community Support Lead - Full-Time

Opal Healthcare; Nambour; On-site; AUD 60,000 - 80,000; Full time

Job summary

Opal HealthCare is seeking a compassionate Customer Support Coordinator for Nambour Gardens Care Community. You will welcome new residents, lead the administration team, and foster strong relationships with families and community partners in a warm, supportive environment.

This permanent full-time role, based in Nambour, offers a Monday–Friday schedule with an attractive salary and superannuation. You will ensure smooth day-to-day administration and contribute to a welcoming, caring community

Qualifications

• Experience in a client-facing role involving consultation and relationship building.
• Proven leadership skills with experience coaching and mentoring a team.
• Exceptional organisational and communication skills with a genuine passion for helping people.
• Empathetic by nature with the ability to manage sensitive conversations.

Responsibilities

• Act as a warm and knowledgeable first point of contact for prospective residents and families.
• Lead and inspire a team to deliver exceptional administrative and customer support services.
• Build lasting, trusting relationships with residents, families, and key community partners.
• Ensure the care community is welcoming and a hub of connection.
• Manage the efficient day-to-day operations of the administration function.

Skills

Customer service

Leadership

Communication

Organisation

Empathy

Client-facing

Job description

Opal HealthCare is seeking a compassionate Customer Support Coordinator for Nambour Gardens Care Community. You will welcome new residents, lead the administration team, and foster strong relationships with families and community partners in a warm, supportive environment.

This permanent full-time role, based in Nambour, offers a Monday–Friday schedule with an attractive salary and superannuation. You will ensure smooth day-to-day administration and contribute to a welcoming, caring community