Guest Experience Concierge — Front Desk

UniLodge Living Group; Melbourne; On-site; AUD 45,000 - 60,000; Full time

Benefits offered by this job

Learning & development programs

Mental health & wellbeing programs

Employee Assistance Program (EAP)

Job summary

UniLodge Living Group is seeking a reliable front desk receptionist for its Essence Hotels & Apartments operations. You will manage daily front desk tasks, assist prospective residents and visitors, and uphold high standards of guest service within a university-style accommodation setting.

The role requires a can-do attitude, calm efficiency during peak periods, and solid administrative and computer skills."

Qualifications

• Customer service experience in the accommodation industry.
• Exceptional communication skills and bubbly personality.

Responsibilities

• Operate the day-to-day front desk reception.
• Assist all prospective residents and visitors in a professional manner.
• Provide excellent customer service in the accommodation industry.

Skills

Customer service

Communication

Front desk operations

Teamwork

Cultural awareness

Tools

RMS

Job description

UniLodge Living Group is seeking a reliable front desk receptionist for its Essence Hotels & Apartments operations. You will manage daily front desk tasks, assist prospective residents and visitors, and uphold high standards of guest service within a university-style accommodation setting.

The role requires a can-do attitude, calm efficiency during peak periods, and solid administrative and computer skills."