Customer Service Coordinator-Reservations

UniLodge Living Group; Melbourne; On-site; AUD 55,000 - 65,000; Full time

Job summary

Studeo Melbourne, part of UniLodge Living Group, is seeking a Customer Service Coordinator - Reservations to elevate resident experiences at our Bourke Street location. You will manage front desk duties, assist residents with inquiries, and support leasing and property services to maintain occupancy targets.

Ideal candidates will bring strong communication skills, attention to detail, and a passion for problem solving to deliver outstanding service for students in a fast-paced, client-focused

Qualifications

• Experience in customer service and reception is preferred.
• Strong communication, organisation, and multitasking abilities.
• Ability to provide high-quality resident experiences and resolve issues.

Responsibilities

• Operate the day to day front desk reception area with a focus on providing an exceptional resident experience
• Assist residents with enquiries related to residency, studies, general needs and overall well being
• Complete check in and out process for residents at the beginning and end of their tenancy
• Assist with leasing and the ongoing property management of rooms/units and apartments
• Conduct room shows to prospective tenants
• Maintain effective liaisons with property services such as maintenance, contract cleaners, contractors, and security personnel to ensure smooth and efficient service to residents
• Work to achieve and maintain the budgeted occupancy figures
• Pro-actively ensure that carpark accounts are paid up to date and manage any arrears

Skills

Communication skills

Written & Verbal

Attention to detail

Customer service

Problem solving

Education

Real Estate qualifications

VIC Agent’s Representative Certificate

Tools

MS Office

CRM software

Job description

Customer Service Coordinator-Reservations

About Studeo Melbourne: Studeo Melbourne is a new, design-led student accommodation brand that reimagines the student experience around comfort, connection and the feeling of home. As a white-label accommodation brand managed by UniLodge, Studeo combines a distinctive lifestyle offering with the expertise of one of Australasia's most experienced student accommodation operators, creating communities where students can live confidently, connect meaningfully and prepare for what's next.

Located on Melbourne's iconic Bourke Street, Studeo places residents in the heart of the city, surrounded by world-class universities, public transport, retail, dining, entertainment and cultural experiences. Positioned within one of Melbourne's most recognised and vibrant precincts, the property offers students unparalleled access to everything the city has to offer, creating a truly connected urban living experience.

Designed for students navigating the transition between where they are and where they are going, Studeo blends contemporary living spaces, thoughtfully curated amenities and a strong sense of community to create a place that feels like home while supporting personal growth, independence and academic success.

WHO YOU ARE You will be in the centre of the action, so we are looking for a fun, enthusiastic, and passionate team player to join our team. Ideally you will have experience in customer service and/or reception and will be motivated for a career at UniLodge. You will love to build connections with people, and demonstrate a passion for problem solving, and going above and beyond to provide great experience to our residents. Some of your essential skills include strong written and verbal communication skills, good attention to detail, solid computer skills and a “we care” attitude.

YOUR RESPONSIBILITIES As a Customer Service Coordinator - Reservations, your responsibilities will include but not be limited to:

• Operate the day to day front desk reception area with a focus on providing an exceptional resident experience


• Assist residents with enquiries related to residency, studies, general needs and overall well being


• Complete check in and out process for residents at the beginning and end of their tenancy


• Assist with leasing and the ongoing property management of rooms/units and apartments


• Conduct room shows to prospective tenants


• Maintain effective liaisons with property services such as maintenance, contract cleaners, contractors, and security personnel to ensure smooth and efficient service to residents


• Work to achieve and maintain the budgeted occupancy figures


• Pro-actively ensure that carpark accounts are paid up to date and manage any arrears

Our mandatory requirements include:

• Valid Working Rights in Australia and New Zealand


• National Police Check


• Working with Children Check


• Real Estate Qualifications – current or willing to obtain
  o VIC - Agent’s Representative Certificate lodged with Consumer Affairs Victoria

UniLodge Living Group is committed to providing a safe, respectful, and inclusive workplace. As part of our recruitment process, candidates are required to declare any history of involvement in gender‑based violence, in line with our commitment to integrity, accountability, and the National Higher Education Code.

UniLodge Australia is part of the UniLodge Living Group. We are proud to be an equal opportunity employer and welcome applications from diverse backgrounds.

We are a 2026 Circle Back Initiative Employer – we commit to respond to every applicant.