Resident Experience Coordinator

Scape; New South Wales; Hybrid; AUD 60,000 - 78,000; Full time

Benefits offered by this job

Health benefits

Staff discounts

Career development

Job summary

Scape Australia is seeking a proactive Customer Experience team member in Sydney East to lead front-of-house duties, support residents, and drive engaging events. You will welcome residents and visitors, manage check-ins/outs, handle leases and records, and contribute to a vibrant student community.

You will excel in a fast-paced, dynamic environment with strong communication skills, relationship-building abilities, and a genuine passion for delivering exceptional customer experiences.

Qualifications

• Experience in customer service or guest-facing roles.
• Comfortable engaging with diverse groups of people.
• Able to manage multiple tasks in a fast-paced environment.

Responsibilities

• Welcome residents and visitors at reception and manage check-ins/outs.
• Build warm relationships with residents and stakeholders.
• Assist with leases, accounts, and record-keeping with accuracy.
• Support events, activations, and student programs to energise the community.
• Collaborate with the team to hit targets and keep operations smooth.

Skills

Customer service

Front-of-house

Relationship building

Event support

Multitasking

Job description

Scape Australia is seeking a proactive Customer Experience team member in Sydney East to lead front-of-house duties, support residents, and drive engaging events. You will welcome residents and visitors, manage check-ins/outs, handle leases and records, and contribute to a vibrant student community.

You will excel in a fast-paced, dynamic environment with strong communication skills, relationship-building abilities, and a genuine passion for delivering exceptional customer experiences.