Resident Experience & Community Host

Scape; City of Brisbane; Hybrid; AUD 55,000 - 75,000; Full time

Benefits offered by this job

Health & wellbeing initiatives

Rewards, recognition & referrals

Leave & lifestyle benefits

Exclusive employee discounts

Job summary

Scape Australia is seeking a Customer Experience team member to welcome residents, visitors and stakeholders, manage front-of-house operations, and support resident programs in Brisbane. You will build connections, handle leases and records, and collaborate with the Student Experience team to create a vibrant community.

The role requires energetic engagement with young adults, strong communication, and the ability to multitask in a fast-paced environment, with a commitment to safety and

Qualifications

• Customer-focused and proactive communicator.
• Ability to multitask in a fast-paced environment.
• Willing to undertake National Police Check and WWCC prior to starting.

Responsibilities

• Welcome residents and visitors with energy, managing check-ins, check-outs, and everything front-of-house.
• Build genuine connections, listen, and respond to residents with care and professionalism.
• Handle leases, accounts, and records with accuracy and confidence.
• Bring the community to life and support our Student Experience team through events, activations, and student programs.
• Go above and beyond to create memorable experiences that make residents feel at home.
• Team up with colleagues to hit targets, solve challenges, and keep operations running smoothly.

Job description

Scape Australia is seeking a Customer Experience team member to welcome residents, visitors and stakeholders, manage front-of-house operations, and support resident programs in Brisbane. You will build connections, handle leases and records, and collaborate with the Student Experience team to create a vibrant community.

The role requires energetic engagement with young adults, strong communication, and the ability to multitask in a fast-paced environment, with a commitment to safety and