Resident Experience Host — Front Desk & Events

Scape Australia; Sydney; On-site; AUD 34,000 - 44,000; Full time

Job summary

Scape Australia in Sydney is looking for a casual Customer Experience team member to welcome residents and visitors, manage front-of-house operations, and support a vibrant student community. You will engage with residents, handle daily front-desk duties, and help maintain a welcoming, inclusive environment.

In this role you will build genuine connections, respond to queries with care, manage records, and assist with resident programs and events, all while staying energetic, professional, and

Qualifications

• You are passionate about customer experience and relationship management.
• You are an energetic, engaging communicator.
• You are organized, able to multitask, and thrive in a fast-paced environment.
• You stay calm and professional when handling resident questions.

Responsibilities

• Welcome residents and visitors, manage check-ins and check-outs, and oversee front-of-house operations.
• Build genuine connections and respond to residents with care and professionalism.
• Handle leases, accounts, and records with accuracy and confidence.
• Support the Student Experience team through events, activations, and resident programs.
• Collaborate with colleagues to hit targets and keep operations running smoothly.

Skills

Customer service

Relationship management

Communication

Problem solving

Job description

Scape Australia in Sydney is looking for a casual Customer Experience team member to welcome residents and visitors, manage front-of-house operations, and support a vibrant student community. You will engage with residents, handle daily front-desk duties, and help maintain a welcoming, inclusive environment.

In this role you will build genuine connections, respond to queries with care, manage records, and assist with resident programs and events, all while staying energetic, professional, and