Resident Community Experience Lead

Stockland; Western Australia; On-site; AUD 75,000 - 110,000; Full time

Job summary

Stockland Halcyon in Piara Waters is seeking a Community Manager to be the ambassador of the home owners' community. You will lead day-to-day operations, foster connections, and ensure safety, compliance and a positive living experience for residents.

In this highly visible, client-facing role you will build trusted relationships with homeowners and stakeholders, coordinate activities, and work with maintenance and service providers to keep the community thriving.

Qualifications

• Experience in community management, hospitality, retirement living, concierge or customer-focused environments.
• Strong relationship-building and communication skills, with the ability to manage sensitive conversations.
• Proven administrative, reporting and governance capability.
• Ability to work independently while collaborating with multiple stakeholders.
• Strong IT skills, including confidence using Microsoft Office.

Responsibilities

• Oversee day-to-day operations of Halcyon community, ensuring compliance with legislative, regulatory and Stockland requirements.
• Build and maintain respectful, trusted relationships with homeowners, acting as primary contact.
• Coordinate community activities and facilities, supporting homeowner groups and events.
• Work closely with maintenance officer, contractors and service providers to meet maintenance, landscaping and operational needs.
• Manage community administration and reporting, ensuring accurate, timely and relevant information.
• Identify and address community issues early, remaining impartial, confidential and solutions-focused.
• Support continuous improvement initiatives that enhance homeowner experience and community wellbeing.

Skills

Relationship-building

Communication

Administrative skills

Governance

Attention to detail

Team collaboration

Tools

Microsoft Office

Job description

Stockland Halcyon in Piara Waters is seeking a Community Manager to be the ambassador of the home owners' community. You will lead day-to-day operations, foster connections, and ensure safety, compliance and a positive living experience for residents.

In this highly visible, client-facing role you will build trusted relationships with homeowners and stakeholders, coordinate activities, and work with maintenance and service providers to keep the community thriving.