Community Experience Manager

Trinity Talent Solutions; Townsville City; Hybrid; AUD 70,000 - 110,000; Full time

Job summary

Trinity Talent Solutions in Townsville is seeking a hands-on Community Experience Manager to welcome and support our first residents in a new Townsville development. This role begins with remote work but will involve hands-on community operations as the project progresses, focusing on onboarding, engagement, and resident experience.

You’ll be the welcoming face for residents, prospective residents, and visitors, building relationships, coordinating events, and assisting with budgeting and

Qualifications

• Experience in resident engagement and customer service.
• Background in community housing, retirement living, hospitality, or real estate is advantageous.
• Excellent communication, organisation, and problem-solving skills.
• Willingness to obtain First Aid certificate.
• Ability to work independently and with teams.

Responsibilities

• Deliver outstanding service to residents, prospective residents, and visitors.
• Lead resident onboarding and ensure new residents feel welcomed and supported.
• Build trusted relationships and respond to enquiries with care and professionalism.
• Create an engaging calendar of social activities and community events.
• Support community operations, including budgets, bookkeeping, reporting, and resources.
• Maintain high standards across grounds, gardens, and facilities.
• Work with construction and development teams as the community grows.
• Identify ways to enhance the resident experience and sense of belonging.

Skills

Resident engagement

Communication

Budgeting

Bookkeeping

First Aid

Job description

Help create a vibrant new residential community from the ground up. Our client is a leading Australian property development company, ranked among the top 10 in its sector and continuing to grow. They are seeking an energetic, hands-onCommunity Experience Managerin Townsville to welcome and support their first residents as this exciting new community takes shape.

Initially working from home, you will play a key role in onboarding and caring for new residents. As the development progresses, you will help shape the community’s culture, activities, and everyday resident experience.

About the Role

You will be the welcoming face of the community and a trusted contact for residents, prospective residents, and visitors. This role suits a proactive people person with strong resident engagement skills who can balance service, administration, and community development.

What You’ll Do

• Deliver outstanding service to residents, prospective residents, and visitors
• Lead resident onboarding and ensure new residents feel welcomed and supported
• Build trusted relationships and respond to enquiries with care and professionalism
• Create an engaging calendar of social activities and community events
• Support community operations, including budgets, bookkeeping, reporting, and resources
• Maintain high standards across grounds, gardens, and facilities
• Work with construction and development teams as the community grows
• Identify ways to enhance the resident experience and sense of belonging

What You’ll Bring

• Strong resident, customer, or stakeholder engagement skills
• Experience in community housing, retirement living, aged care, hospitality, tourism, real estate, or residential community management is advantageous; transferable skills are welcome
• Excellent communication, organisation, and problem-solving skills
• A warm, hands-on, can-do attitude
• Confidence working independently and collaboratively
• Sound financial literacy, including budgeting and basic bookkeeping
• Current First Aid Certificate, or willingness to obtain one

Why Join?

This is a rare opportunity to help build a community from its earliest stages and make a lasting impact on the people who call it home. If you are ready to bring your energy, care, and community-building skills to an exciting new development in Townsville, we would love to hear from you.