Resident Experience Lead — Community Operations

Ingenia Holidays; Brisbane; On-site; AUD 70,000 - 90,000; Full time

Benefits offered by this job

Staff discounts on Ingenia Holiday P—k

Employee referral program

Employee recognition programs

Ongoing training and career growth

Positive community-focused culture

Job summary

Ingenia Holidays is seeking an experienced Assistant Community Manager to support day-to-day operations at Chambers Pines Lifestyle, a 480-home land-lease community in the Logan Region of Brisbane. You will oversee resident experience, administration and financial processes while developing leadership capabilities.

You’ll help ensure high standards, compliance and proactive resident care, collaborating across teams to deliver outstanding experiences for residents every day.

Qualifications

• Have prior leadership experience in community management or related fields.
• Passion for delivering exceptional customer experiences and building relationships.
• Ability to influence, engage and communicate with people from diverse backgrounds.
• Demonstrate empathy, emotional intelligence and commitment to resident wellbeing.
• Highly organized with exceptional attention to detail.
• Enjoy solving problems and balancing resident needs with business outcomes.

Responsibilities

• Support the Community Manager with day-to-day operational management and coverage during leave.
• Assist with community financial processes, including invoices, POs and debtor/resident follow-up.
• Support compliance and risk management, including records and follow-ups.
• Regularly inspect facilities and common areas and coordinate timely follow-up on issues.
• Assist with resident home resales, including inquiries and inspections.
• Develop broader Community Management capability through cross-training and delegation.

Job description

Ingenia Holidays is seeking an experienced Assistant Community Manager to support day-to-day operations at Chambers Pines Lifestyle, a 480-home land-lease community in the Logan Region of Brisbane. You will oversee resident experience, administration and financial processes while developing leadership capabilities.

You’ll help ensure high standards, compliance and proactive resident care, collaborating across teams to deliver outstanding experiences for residents every day.