Reservations Team Leader

Travel Trade Recruitment; Melbourne; Remote; AUD 80,000 - 85,000; Full time

Benefits offered by this job

Work From Home

Remote role

Flexible hours

Job summary

Travel Trade Recruitment is partnering with a well-established travel business to appoint an experienced Reservations Team Leader. You will lead a busy reservations team, drive performance and ensure exceptional experiences for travel agents and customers, all from a fully remote setup.

Based in West Melbourne, Victoria, this leadership role offers remote work, a supportive management team and the chance to shape processes, coaching, and service delivery across the reservations function.

Qualifications

• 3+ years in travel industry (retail, wholesale or inbound).
• Previous Team Leader or supervisory experience in travel reservations or operations.
• Strong knowledge of travel reservations, booking processes and supplier relationships.
• Good destination and product knowledge.
• Excellent communication, organisation and time management.

Responsibilities

• Lead, motivate and develop a team of reservations professionals.
• Manage workloads, delegate tasks and keep daily operations on track.
• Oversee booking activity, shared inboxes and team workflows.
• Provide guidance and support with complex bookings, escalations and operational challenges.
• Coach team members through regular one-on-ones, feedback and development plans.
• Identify ways to improve processes, productivity and agent experience.
• Monitor reporting, spreadsheets and agent portal bookings.
• Ensure high standards of accuracy, customer service and operational efficiency.

Skills

Leadership

Travel reservations

Communication

Organisational skills

Problem solving

Tools

Booking systems

Spreadsheets

Reporting tools

Job description

Love leading people, solving problems and keeping operations running smoothly? This could be the opportunity you've been waiting for!

We're partnering with a well-established travel business looking for an experienced Reservations Team Leader to take ownership of a busy reservations team, drive performance and ensure an exceptional experience for travel agents and customers.

This is a fantastic opportunity to combine your travel industry knowledge with your leadership skills, all while enjoying the flexibility of a fully remote working arrangement!

The Opportunity

You'll play a key role in leading, supporting and developing the reservations team, ensuring daily operations run efficiently and bookings are managed accurately and within deadlines.

Your responsibilities will include:

• Leading, motivating and developing a team of reservations professionals.
• Managing workloads, delegating tasks and keeping daily operations on track.
• Overseeing booking activity, shared inboxes and team workflows.
• Providing guidance and support with complex bookings, escalations and operational challenges.
• Coaching team members through regular one-on-ones, feedback and development plans.
• Identifying ways to improve processes, productivity and the overall agent experience.
• Monitoring reporting, spreadsheets and agent portal bookings.
• Ensuring high standards of accuracy, customer service and operational efficiency.

What We're Looking For

We're keen to hear from travel professionals who have a strong reservations background and genuinely enjoy leading and bringing out the best in people.

Ideally, you'll have:

• A minimum of 3 years' experience within the travel industry (retail, wholesale or inbound).
• Previous Team Leader or supervisory experience within travel reservations or operations.
• Strong knowledge of travel reservations, booking processes and supplier relationships.
• Good destination and product knowledge.
• Excellent communication, organisation and time management skills.
• The ability to manage competing priorities and thrive in a fast-paced environment.
• Strong attention to detail and confidence using booking systems, spreadsheets and reporting tools.
• A natural ability to lead, coach, motivate and inspire a team.
• A proactive, solutions-focused attitude with a genuine passion for customer service.

What's in It for You?

• $80,000-$85,000 + Super
• Work From Home - enjoy the flexibility of a remote role!
• Take ownership of a reservations team and make the role your own.
• Work with an established and respected travel business.
• Supportive management team and collaborative working environment.
• A varied leadership role where you can make a genuine difference.
• Opportunity to develop your leadership career within the travel industry.

Reservations Team Leader • West Melbourne, Victoria, Australia