Travel Agency Team Leader

Talent For Travel; Brisbane; Hybrid; AUD 120,000 - 140,000; Full time

Job summary

Talent For Travel is seeking a Team Leader in Travel Sales in Brisbane CBD. You will guide a six-person sales team, coach them on performance, and stay hands-on with selling and complex bookings. Reporting to the Head of Sales and Operations, you’ll help drive growth and set standards on the shop floor.

With a focus on coaching and converting enquiries, you’ll lead by example, optimize rosters, and support onboarding while maintaining quality and privacy across all customer communications.

Qualifications

• Experience leading, coaching or supervising a sales team in travel.
• Certificate III in Travel or above, and/or two+ years of front-line travel selling.
• Strong product knowledge across travel and working knowledge of a major GDS (Sabre preferred).
• Track record of meeting sales targets and holding a team accountable.
• Confident communicator who can speak up when it matters and work with minimal supervision.
• Resourceful and proactive in finding answers or knowing whom to ask.
• Energetic and enthusiastic about developing others, including those needing support.
• Genuine interest in travel and pride in representing the brand on the front line.

Responsibilities

• Lead, coach and motivate the team to meet individual and team sales targets.
• Monitor daily performance and share results with the Head of Sales and Operations.
• Run team huddles and one-on-ones, coach on the job, and onboard new consultants.
• Manage rosters, leave cover and enquiry allocation for prompt action.
• Be first point of escalation for complex bookings, complaints and supplier issues.
• Ensure bookings and CRM records meet quality, compliance and privacy standards.
• Sell and convert enquiries on the floor to lead by example.
• Build supplier relationships and spot upsell and cross-sell opportunities.
• Contribute to process improvements and help deliver revenue targets.

Skills

Travel sales leadership

GDS Sabre

Coaching and mentoring

Education

Certificate III in Travel

Tools

Sabre

Job description

Team Leader, Travel Sales | Brisbane CBD | Lead, Coach and Keep Selling

A Brisbane CBD travel agency serving a national customer base is looking for an experienced Team Leader to guide a team of six sales consultants through its next stage of growth. This is a hands-on role. You'll coach people with a wide range of experience, from consistent top performers to newer consultants still building their skills. You'll also stay close to the sales floor - selling, handling complex or escalated bookings, and setting the standard you expect from others. You'll report to the Head of Sales and Operations, who reports directly to the board. The business is looking for the right person who is looking to grow and who will challenge existing thinking.

With dedicated external sales coaching commencing in the New Year aimed at growing conversion rates, the business has enormous potential.

Why I'm working on this one

I've noticed the team leaders who make the biggest difference are the ones who can still sell but also genuinely enjoy guiding others towards team success. This role is built for that person. The business is investing in its people, the line to the board is short, and there is genuine career potential. This role will suit you if you're already the person that your team comes to for answers, and you have a desire to push the limits of what you're truly capable of. It may not suit you if you're looking to step away from selling altogether.

What you'll do:

• Lead, coach and motivate the team to meet individual and team sales, conversion and quality targets.
• Monitor daily performance (enquiries, calls, conversion and commission) and share results and insights with the Head of Sales and Operations.
• Run team huddles and one-on-ones, coach on the job, and support the onboarding of new consultants.
• Manage rosters, leave cover and enquiry allocation so leads are actioned promptly.
• Be the first point of escalation for complex bookings, customer complaints and supplier issues.
• Make sure bookings, CRM records and customer communications meet quality, compliance and privacy standards.
• Sell and convert enquiries yourself, leading by example on the sales floor.
• Build supplier relationships and spot upsell and cross-sell opportunities.
• Contribute to process improvements and help the Head of Sales and Operations deliver the revenue target.
• Act as a sounding board for the Head of Sales and Operations, bringing ideas and pushing back constructively.

What you'll bring

• Experience leading, coaching or supervising a sales team in travel.
• A Certificate III in Travel or above, and/or two or more years of front-line travel selling.
• Strong product knowledge across travel, and working knowledge of a major GDS (Sabre preferred).
• A record of meeting sales targets and holding a team accountable to theirs.
• The confidence to speak up when it matters, and to work without close supervision.
• Resourcefulness: you find the answer or know who to ask.
• Energy and enthusiasm for developing others, including those who need extra support.
• A real interest in travel, and pride in representing the brand on the front line.

The details

• Permanent, full-time, Brisbane CBD
• Monday to Thursday in the office, Friday from home
• Base + OTE of $120,000 to $140,000 and an uncapped incentive