Remote Travel Reservations Team Lead

Travel Trade Recruitment; Melbourne; Remote; AUD 80,000 - 85,000; Full time

Benefits offered by this job

Work From Home

Remote role

Flexible hours

Job summary

Travel Trade Recruitment is partnering with a well-established travel business to appoint an experienced Reservations Team Leader. You will lead a busy reservations team, drive performance and ensure exceptional experiences for travel agents and customers, all from a fully remote setup.

Based in West Melbourne, Victoria, this leadership role offers remote work, a supportive management team and the chance to shape processes, coaching, and service delivery across the reservations function.

Qualifications

• 3+ years in travel industry (retail, wholesale or inbound).
• Previous Team Leader or supervisory experience in travel reservations or operations.
• Strong knowledge of travel reservations, booking processes and supplier relationships.
• Good destination and product knowledge.
• Excellent communication, organisation and time management.

Responsibilities

• Lead, motivate and develop a team of reservations professionals.
• Manage workloads, delegate tasks and keep daily operations on track.
• Oversee booking activity, shared inboxes and team workflows.
• Provide guidance and support with complex bookings, escalations and operational challenges.
• Coach team members through regular one-on-ones, feedback and development plans.
• Identify ways to improve processes, productivity and agent experience.
• Monitor reporting, spreadsheets and agent portal bookings.
• Ensure high standards of accuracy, customer service and operational efficiency.

Skills

Leadership

Travel reservations

Communication

Organisational skills

Problem solving

Tools

Booking systems

Spreadsheets

Reporting tools

Job description

Travel Trade Recruitment is partnering with a well-established travel business to appoint an experienced Reservations Team Leader. You will lead a busy reservations team, drive performance and ensure exceptional experiences for travel agents and customers, all from a fully remote setup.

Based in West Melbourne, Victoria, this leadership role offers remote work, a supportive management team and the chance to shape processes, coaching, and service delivery across the reservations function.