Tour Operations Coordinator

Travel Trade Recruitment; Melbourne; Hybrid; AUD 65,000 - 70,000; Full time

Benefits offered by this job

Hybrid working (2 days from home)

Bonus program

Career progression

Professional development

Job summary

Travel Trade Recruitment is seeking a Travel Consultant who will move from frontline consulting into the operations behind group travel, focusing on planning, coordination and logistics.

You will coordinate accommodation and tour logistics, liaise with suppliers and internal teams, and ensure every group booking runs smoothly from planning to delivery. Prior travel industry experience and strong organisation are essential; GDS knowledge is advantageous.

Qualifications

• Experience in leisure travel, wholesale travel, or tour operations.
• Excellent organisational and time management with attention to detail.
• Strong communication and relationship-building abilities.
• Ability to manage multiple priorities in a fast-paced environment.
• Confidence liaising with suppliers, clients and internal teams.

Responsibilities

• Support pricing and itinerary enquiries while maintaining high-quality group tour experiences.
• Assist with pricing and itinerary enquiries to help create memorable group travel experiences.
• Use travel industry knowledge to improve tour planning and operational processes.
• Accurately manage information within internal systems for seamless coordination across tours.
• Provide support across operational projects and day-to-day tasks.
• Proactively troubleshoot and resolve tour-related concerns before, during and after each tour.

Skills

Organisational skills

Time management

Communication skills

Relationship-building

Multi-tasking

GDS experience

Tools

GDS experience

Job description

An exciting opportunity has become available for a Travel Consultant who’s ready to step away from front-line consulting and build a career in the operations behind group travel. If you’ve enjoyed creating memorable travel experiences for clients but are looking for a role that’s more focused on planning, coordination and logistics, this could be the perfect next step in your career!

Working behind the scenes, you’ll coordinate accommodation and tour logistics, liaise with suppliers and internal teams, and play a key role in ensuring every group booking runs seamlessly from initial planning through to delivery.

Key Responsibilities

• Support pricing and itinerary enquiries while maintaining high-quality group tour experiences
• Assist with pricing and itinerary enquiries to help create memorable group travel experiences.
• Use your travel industry product knowledge to identify opportunities to improve tour planning and operational processes.
• Accurately manage information within internal systems to ensure seamless coordination across tours
• Provide support across a range of operational projects and day-to-day tasks
• Proactively troubleshoot and resolve tour-related concerns before, during and after each tour

About You

• Previous experience within the travel industry, ideally across leisure travel, wholesale travel, or tour operations
• Strong organisational and time management skills, with exceptional attention to detail
• Excellent communication and relationship-building abilities
• Experience using a GDS to create and manage travel bookings is advantageous
• The ability to manage multiple priorities, deadlines and moving parts in a fast-paced environment
• Confidence liaising with suppliers, clients and internal teams

What’s on Offer

• Salary: $65K - $70K + Super + Bonus
• Hybrid Working: Flexibility working from home 2 days a week
• Career Progression: Excellent opportunities for long-term growth.
• Professional Development: Ongoing training and career development.
• Supportive Team: Collaborative culture within a well-established travel organisation.