Travel Team Leader

Travel Trade Recruitment; Sydney; On-site; AUD 80,000 - 110,000; Full time

Benefits offered by this job

Staff travel benefits

Industry training opportunities

Career development

Job summary

Travel Trade Recruitment is seeking a Travel Industry Team Leader to lead a Reservations team in Sydney. You will coach, monitor KPIs, and drive sales while ensuring exceptional service for customers and travel agents.

The role focuses on leadership, coaching, training, rostering, and collaboration with internal teams to achieve business goals. Previous travel/reservations leadership is preferred.

Qualifications

• Proven leadership of a team in travel/reservations.
• Experience coaching sales or service teams to meet KPIs.
• Strong knowledge of the travel industry and supplier systems.

Responsibilities

• Lead, coach and motivate Reservations Consultants.
• Monitor sales, conversion and service KPIs.
• Conduct regular coaching and performance conversations.

Skills

Leadership

Coaching

KPI management

Sales focus

Customer service

Travel industry knowledge

GDS knowledge

Tools

GDS

Job description

Travel Industry Team Leader | Step up into leadership

Ready to step into a leadership role within the travel industry?

We're looking for an experienced travel professional to lead a team of Reservations Consultants in a busy, customer focused environment. This is a great opportunity for someone who enjoys coaching a team, driving sales and making sure customers and travel agents receive an exceptional level of service.

About the Role

You'll be responsible for leading, coaching and supporting a team of Reservations Consultants, while helping drive sales performance and maintaining high service standards.

Key Responsibilities

• Lead, coach and motivate a team of Reservations Consultants
• Monitor sales, conversion and service KPIs
• Conduct regular coaching and performance conversations
• Support the team with customer and travel agent enquiries
• Manage escalated enquiries and resolve issues
• Assist with recruitment, onboarding and training
• Help with rostering and day to day operational requirements
• Identify opportunities to improve team performance and customer experience
• Work closely with internal teams to achieve business goals
• Previous leadership or Team Leader experience within travel, reservations or a contact centre environment
• Strong knowledge of the travel industry
• Proven experience coaching and developing a sales or service team
• Confident managing KPIs and driving team performance
• Excellent communication and stakeholder management skills
• Strong organisation and attention to detail
• A positive, supportive leadership style
• GDS or reservations system experience is highly regarded

What's In It For You?

• Monday to Friday
• Competitive salary and great benefits
• Sydney based
• Leadership opportunity within an established travel business
• Staff travel benefits
• Industry training and educational opportunities
• Career development and progression
• Supportive and collaborative team environment

Ready for your next move?

If you're an experienced Travel Team Leader, Reservations Team Leader, Reservations Consultant or senior travel professional ready to take the next step, I'd love to hear from you!

Only applicants with full Australian working rights will be considered.