Reservations Agent - Remote

Holiday Rental Specialists Pty Ltd; Shoalhaven City Council; À distance; AUD 55 000 - 75 000; Plein temps

Avantages offerts par ce poste

Remote working opportunities

Supportive team

Recognition and rewards program

Employee perks and benefits

Résumé du poste

Holiday Rental Specialists Pty Ltd is seeking a Reservations Agent for a remote, customer-focused role in Australia. You’ll manage enquiries from first contact to confirmation, helping guests find ideal properties while maintaining high service standards.

Hours are Thursday to Monday, 9am–5pm NSW Time. You’ll support revenue tasks, pricing changes and direct bookings growth, collaborating with the wider team to ensure seamless guest experiences.

Qualifications

• Experience in reservations, customer service, travel, hospitality or a similar fast-paced environment.
• Strong communication skills and a genuine passion for delivering excellent customer service.

Responsabilités

• Manage reservation enquiries and bookings across phone, email and other channels.
• Convert enquiries into bookings by understanding guest needs and recommending suitable properties.
• Provide clear, timely and friendly communication throughout the booking process.
• Process payments, manage booking changes and maintain accurate reservation records.
• Handle guest questions and resolve booking issues with professionalism.

Connaissances

Customer service

Communication skills

Organisational skills

Problem solving

Learning new platforms

Team collaboration

Description du poste

Holiday Rental Specialists is a leading property management and short-term rental business, proudly delivering exceptional guest experiences and outstanding outcomes for our property owners across Australia. We manage a diverse portfolio of holiday homes across multiple regions, helping guests create memorable stays while ensuring our owners' properties are in good hands.

About Us

Holiday Rental Specialists is a leading property management and short-term rental business, proudly delivering exceptional guest experiences and outstanding outcomes for our property owners across Australia. We manage a diverse portfolio of holiday homes across multiple regions, helping guests create memorable stays while ensuring our owners' properties are in good hands.

The Opportunity

Do you love helping people plan their perfect getaway? Are you organised, proactive and passionate about delivering exceptional customer service? We're looking for a Reservations Agent who thrives in a fast-paced environment and takes pride in turning enquiries into confirmed bookings.

This is a remote role where you'll play an important part in the guest journey, managing reservation enquiries from first contact through to confirmation, helping guests find their ideal holiday accommodation and ensuring every interaction reflects the high standard of service Holiday Rental Specialists is known for.

Working Hours: Thursday to Monday, 9am - 5pm NSW Time

This role will also support the revenue manager with daily revenue tasks relating to changes in pricing, minimum stays and settings on our pricing tool.

You'll work closely with our wider team to maintain accurate bookings, resolve guest enquiries and support the success of our property owners. If you enjoy building relationships, balancing competing priorities and being part of a supportive, close-knit team, this is a great opportunity to grow your experience in the holiday accommodation industry while enjoying the flexibility of remote work.

What You'll Be Doing

• Managing reservation enquiries and bookings across phone, email and other communication channels
• Converting enquiries into bookings by understanding guest needs and recommending suitable properties
• Providing clear, timely and friendly communication throughout the booking process
• Processing payments, managing booking changes and maintaining accurate reservation records
• Handling guest questions and resolving booking issues with professionalism and sound judgement
• Building a strong understanding of our property portfolio, booking systems and reservation processes
• Working closely with property management, guest services and operations teams to support a seamless guest experience
• Identifying opportunities to improve the reservations process and contribute to team performance
• Supporting the team through peak periods, when responsiveness, attention to detail and collaboration are especially important
• Helping to increase the number of direct bookings we receive by building relationships with corporate travel agents
• Assist with revenue management tasks to optimize prices across our portfolio

What We're Looking For

• Experience in reservations, customer service, travel, hospitality or a similar fast-paced environment
• Strong communication skills and a genuine passion for delivering excellent customer service
• A proactive, solutions-focused approach and the confidence to manage guest enquiries independently
• Excellent attention to detail, organisation and the ability to manage competing priorities
• Confidence using computer systems and the ability to learn new platforms quickly
• A commercial mindset, with an understanding of the importance of converting enquiries into bookings and a proactive approach to bringing in new business
• A collaborative approach and willingness to support the wider team when needed
• Flexibility to work rostered shifts, which may include weekends and public holidays, in line with business requirements

Why Join Holiday Rental Specialists?

• Be part of a growing business where your contribution directly supports our guests, property owners and overall success.
• Work with a supportive team that values collaboration, accountability and looking after one another.
• Enjoy flexibility and work-life balance with remote working opportunities that support flexibility while meeting business and guest needs.
• Enjoy recognition and rewards through our Holiday Rental Specialists recognition initiatives and Hero Points program.
• Access employee perks and benefits through our Employment Hero platform, including eligible rewards and gift cards.
• Prioritise your wellbeing with access to our confidential Employee Assistance Program (EAP).
• Grow your skills and experience in a dynamic business with opportunities to learn and develop.
• Make a real difference by helping guests find their perfect holiday stay and ensuring our owners' properties are in good hands.

If you're customer-focused, commercially minded and ready to be part of a team that takes pride in doing things well, we'd love to hear from you.