Front Desk & Resident Experience Coordinator

UniLodge Living Group; Canberra; On-site; AUD 60,000 - 75,000; Part time

Benefits offered by this job

Voice at the table

Engagement forums and Viva Engage

Exclusive travel privileges

Referral recognition up to $1,000

Inclusive culture

Job summary

UniLodge Living Group is seeking a Customer Service Coordinator for our ACT properties on a casual basis. You will manage the front desk, deliver exceptional service to residents, and support prospective residents with information and tours.

This role requires strong communication, computer proficiency, and a proactive, caring attitude. You will work within our operations team, coordinating with property services and supporting wellbeing inquiries, safety concerns, and daily administrative

Qualifications

• Strong written and verbal communication skills.
• Good computer skills and organisational abilities.
• A caring, proactive attitude and willingness to help others.

Responsibilities

• Operate the day-to-day front desk reception.
• Create a friendly environment that delivers an exceptional customer service experience for our residents.
• Assist all prospective residents and visitors in the most efficient and professional manner.
• Take ownership of problems and ensure that they are seen through to completion.
• Assist residents with enquiries related to their residency, studies, general needs, and overall wellbeing.
• Maintain effective liaisons with property services.
• Monitor and report concerns regarding resident safety and wellbeing and escalate as required.
• Energetically contribute to the creation of a team environment where everyone helps each other.
• Coordinate and execute administrative duties as assigned by senior management, such as handling of incoming and outgoing mail, filing, response to correspondence etc, in line with your position and industry standards.

Skills

Written communication

Verbal communication

Computer skills

Organisational skills

Customer service

Job description

UniLodge Living Group is seeking a Customer Service Coordinator for our ACT properties on a casual basis. You will manage the front desk, deliver exceptional service to residents, and support prospective residents with information and tours.

This role requires strong communication, computer proficiency, and a proactive, caring attitude. You will work within our operations team, coordinating with property services and supporting wellbeing inquiries, safety concerns, and daily administrative