Reservations & Front Desk Lead – Student Housing

JobAdder Operations Pty; Canberra; Hybrid; AUD 55,000 - 75,000; Full time

Benefits offered by this job

Parental leave

Study leave

Employee rewards and recognition

Team member accommodation discounts

Job summary

UniLodge in Canberra is seeking a Customer Service Coordinator - Reservations to join our team. You will manage front desk operations, answer resident inquiries, and support leasing and property management for rooms and units.

Key duties include conducting room shows, coordinating with maintenance and security, and ensuring high occupancy targets. Ideal candidates will be strong communicators with attention to detail and a proactive, caring attitude.

Qualifications

• Strong written and verbal communication skills.
• Good attention to detail.
• Solid computer skills and a customer-first mindset.

Responsibilities

• Operate the day-to-day front desk reception with a focus on delivering an exceptional resident experience.
• Assist residents with enquiries related to residency, studies and general wellbeing.
• Complete check-in and check-out processes for residents at tenancy start and end.
• Assist with leasing and ongoing property management of rooms/units and apartments.
• Conduct room shows to prospective tenants.
• Coordinate with property services to ensure smooth service for residents.
• Aim to achieve and maintain budgeted occupancy figures.
• Proactively manage carpark accounts and arrears.

Skills

Communication skills

Attention to detail

Computer skills

We care attitude

Job description

UniLodge in Canberra is seeking a Customer Service Coordinator - Reservations to join our team. You will manage front desk operations, answer resident inquiries, and support leasing and property management for rooms and units.

Key duties include conducting room shows, coordinating with maintenance and security, and ensuring high occupancy targets. Ideal candidates will be strong communicators with attention to detail and a proactive, caring attitude.