Student Residence Experience Coordinator

UniLodge Living Group; Penrith City Council; On-site; AUD 39,000 - 47,000; Part time

Job summary

UniLodge Living Group is seeking a Customer Service Coordinator (CSC) on a casual basis. The role focuses on delivering a positive resident experience across the Western Sydney University portfolio, including multiple campuses.

A background in reception or hospitality is valued, with strong written and verbal communication and good computer skills emphasized. The successful candidate will assist with enquiries related to residency and wellbeing, monitor safety concerns, and handle administrative

Qualifications

• Good written and verbal communication.
• Basic computer skills and familiarity with common software.
• Strong organisational skills and attention to detail.
• Demonstrated customer service orientation and approachability.

Responsibilities

• Create a friendly environment and deliver a positive resident experience.
• Assist with enquiries related to student residency, studies, general needs, and wellbeing.
• Monitor and report concerns related to resident safety and wellbeing and escalate as needed.
• Coordinate and perform administrative duties (mail, filing, etc.).

Skills

Written and verbal communication

Computer skills

Organisational skills

Customer service orientation

Job description

UniLodge Living Group is seeking a Customer Service Coordinator (CSC) on a casual basis. The role focuses on delivering a positive resident experience across the Western Sydney University portfolio, including multiple campuses.

A background in reception or hospitality is valued, with strong written and verbal communication and good computer skills emphasized. The successful candidate will assist with enquiries related to residency and wellbeing, monitor safety concerns, and handle administrative