Reservations Manager: Elevate Guest Experience & Revenue

Accor; Sydney; On-site; AUD 65,000 - 90,000; Full time

Benefits offered by this job

Discounted stays

Employee assistance program

Partner discounts

Job summary

Pullman Sydney Airport, part of the Accor portfolio, is seeking a passionate Reservations Manager to lead the Reservations team and drive efficient booking operations at our Sydney airport location.

Reporting to the Revenue Manager, you will oversee daily reservations activities, optimize revenue and maintain accurate records while delivering outstanding guest service in a fast-paced hotel environment.

Qualifications

• Previous experience in hotel reservations, preferably in a supervisory or management role.
• Strong leadership, communication and interpersonal skills.
• Excellent organisational and time-management abilities.
• Proficiency in Opera PMS, GDS and standard software (Microsoft Office, Outlook).
• Strong analytical and problem-solving skills.
• Ability to manage multiple priorities in a fast-paced hotel environment.
• Customer-focused mindset with a flexible and proactive approach.
• Sound understanding of hotel operations, reservation processes and revenue management principles.

Responsibilities

• Lead, motivate and support the Reservations team to achieve departmental objectives.
• Oversee and coordinate daily reservations operations to ensure accuracy and efficiency.
• Develop and implement effective reservation procedures and processes.
• Manage reservations through Opera PMS, GDS and other online booking systems.
• Work closely with the Revenue Manager to support revenue optimisation and financial objectives.
• Maintain accurate reservation records, reporting and system information.
• Build strong working relationships with internal departments and external stakeholders.
• Deliver exceptional guest service while ensuring operational excellence.

Skills

Leadership

Communication

Interpersonal skills

Time management

Customer focus

Problem solving

Hotel operations

Multi-priority handling

Tools

Opera PMS

GDS

Microsoft Office

Outlook

Job description

Pullman Sydney Airport, part of the Accor portfolio, is seeking a passionate Reservations Manager to lead the Reservations team and drive efficient booking operations at our Sydney airport location.

Reporting to the Revenue Manager, you will oversee daily reservations activities, optimize revenue and maintain accurate records while delivering outstanding guest service in a fast-paced hotel environment.