Reservations Manager

Accor; Sydney; On-site; AUD 65,000 - 90,000; Full time

Benefits offered by this job

Discounted stays

Employee assistance program

Partner discounts

Job summary

Pullman Sydney Airport, part of the Accor portfolio, is seeking a passionate Reservations Manager to lead the Reservations team and drive efficient booking operations at our Sydney airport location.

Reporting to the Revenue Manager, you will oversee daily reservations activities, optimize revenue and maintain accurate records while delivering outstanding guest service in a fast-paced hotel environment.

Qualifications

• Previous experience in hotel reservations, preferably in a supervisory or management role.
• Strong leadership, communication and interpersonal skills.
• Excellent organisational and time-management abilities.
• Proficiency in Opera PMS, GDS and standard software (Microsoft Office, Outlook).
• Strong analytical and problem-solving skills.
• Ability to manage multiple priorities in a fast-paced hotel environment.
• Customer-focused mindset with a flexible and proactive approach.
• Sound understanding of hotel operations, reservation processes and revenue management principles.

Responsibilities

• Lead, motivate and support the Reservations team to achieve departmental objectives.
• Oversee and coordinate daily reservations operations to ensure accuracy and efficiency.
• Develop and implement effective reservation procedures and processes.
• Manage reservations through Opera PMS, GDS and other online booking systems.
• Work closely with the Revenue Manager to support revenue optimisation and financial objectives.
• Maintain accurate reservation records, reporting and system information.
• Build strong working relationships with internal departments and external stakeholders.
• Deliver exceptional guest service while ensuring operational excellence.

Skills

Leadership

Communication

Interpersonal skills

Time management

Customer focus

Problem solving

Hotel operations

Multi-priority handling

Tools

Opera PMS

GDS

Microsoft Office

Outlook

Job description

Join the Pullman Sydney Airport Team – Where Your Career Takes Flight!

At Pullman Sydney Airport, we pride ourselves on delivering exceptional guest experiences through outstanding service, innovation and teamwork.

As part of Accor, one of the world's leading hospitality groups, we offer an exciting opportunity to grow your career in a supportive, dynamic and professional environment.

We are currently seeking a passionate, experienced and results-driven Reservations Manager to join our team on a full-time basis.

Job Description

Reporting directly to the Revenue Manager, you will oversee the daily operations of the Reservations Department, ensuring efficient processes, exceptional guest service and strong revenue performance.

Key Responsibilities:

Lead, motivate and support the Reservations team to achieve departmental objectives.

Oversee and coordinate daily reservations operations to ensure accuracy and efficiency.

Develop and implement effective reservation procedures and processes.

Manage reservations through Opera PMS, GDS and other online booking systems.

Work closely with the Revenue Manager to support revenue optimisation and financial objectives.

Maintain accurate reservation records, reporting and system information.

Build strong working relationships with internal departments and external stakeholders.

Deliver exceptional guest service while ensuring operational excellence.

Qualifications

Previous experience in hotel reservations, preferably in a supervisory or management role.

Strong leadership, communication and interpersonal skills.

Excellent organisational and time-management abilities.

Proficiency in Opera PMS, GDS, Microsoft Office and Outlook.

Strong analytical and problem-solving skills.

Ability to manage multiple priorities in a fast-paced hotel environment.

A customer-focused mindset with a flexible and proactive approach.

Sound understanding of hotel operations, reservation processes and revenue management principles.

Additional Information

At Accor, we believe Hospitality is a Work of Heart.

By joining Accor, every chapter of your story is yours to write, and together we can imagine tomorrow's hospitality.

Benefits Your Way

• Work alongside experienced hospitality leaders.
• Endless career opportunities across Accor's global network.
• Discounted accommodation and Food & Beverage worldwide from day one.
• Access to the Accor Employee Assistance Program.
• Exclusive Accor partner benefits and discounts.

Our Commitment to Diversity & Inclusion

We are an inclusive company and our ambition is to attract, recruit, and promote diverse talent. Reasonable adjustments are available throughout the recruitment process to support all applicants.